A few weeks ago we mentioned Snap-on’s “cordless” work light that started to appear at various retail stores. Well, we sent an email to Snap-on’s customer service about how and why a cordless lamp requires a power cord, and their reply was rather amusing.
Our question:
I’ve seen the Snap-on 75W drop-light (92161) offered for sale by a few stores and online distributors. This lamp is advertised as being “cordless” but it requires an extension cord for power. I fail to comprehend how this lamp is cordless and was hoping that you could shed some light on the situation (pun not intended).
The response by Snap-on’s customer service department:
You are very right, that is poor use or [sic] words!!
Normally, drop lights have a cord attached to them, this one is ‘cordless’ because it doesnt have a cord, you just use an extension cord…
Well, there you have it… it’s “cordless” because it doesn’t come with the cord!
Wow. That is some creative marketing and logic, there. Does not reflect well upon the mighty Snap On now, does it?
well at least they replied. most companies your emails go into file 13.
later jim
That’s about the dumbest thing I have heard. The guy that wrote the cordless thing needs a good punch in the neck.
FHR
Sounds like typical Snap-on marketing these days.
Make it as cheap as possible then try to word it so that people think they are getting something great.
this is a good idea, lets say you have a retractable extension cord hanging from ceiling, need a light, plug it in, need power, put light on bench and hot have to condend with the cord
I love reading all the comments espically the funny ones.
FHR I almost sprayed my lap top with coffee.