Well, it appears that the Craftsman Rewards Program is undergoing major changes as it is absorbed into the Sears Shop Your Way rewards program. This is both good and bad, depending on how you look at it.
If you recall, when we first discussed the new rewards program, we noted that the first $249 spent on Craftsman tools earned 2% in rewards, the next $500 earned 3% in rewards, and all purchases beyond that earned 4% rewards. Since the Craftsman Rewards program is being absorbed by the Shop Your Way program, all purchases will only earn 1% back in rewards.
Let’s repeat that: enrolled members now earn 2%, 3%, or 4% rewards on Craftsman tool purchases, depending on their reward tier. Soon, purchases will only earn 1% in rewards.
On the plus side, if you purchase a lot of non-Craftsman tools from Sears (as we often do), you will be able to earn 1% rewards on those purchases as well. Another plus is that this means future rewards can be used on any brandof tools, not just Craftsman.
We don’t know when this will go into affect if it hasn’t already. All we know is that we went to check our own reward status via the Craftsman Club rewards home page, and saw that there were now links to enroll with the Shop Your Way program. Taking a closer look at the Shop Your Way program, we see that enrolled card members will be able to use their cards to take advantage of Craftsman Club member discounts.
We recently redeemed some Craftsman Rewards vouchers (3 $5 ones), and it was… less than pleasant. First, only one could be used per online order. Sure we could have printed out the vouchers and taken them in-store, but each coupon would have required 3-4 pages and potentially some confusion at the store. Second, the Sears.com website could not process orders less than $1. Third, the coupons are only good for one item each up to their face value.
In other words, say you have a $5 voucher and want to purchase two Craftsman tools that cost $3 and $1 respectively. The voucher will deduct $3 from one item and $0 from the other item. Your order will total $1, and you would have lost the remaining $2 value of the voucher. If there was a 10% promotion going on, the $5 voucher would deduct $2.70 from the $2.70 item, and there would be a $0.90 item in your cart. The checkout process would then fail and finally present you with a warning that orders less than $1 in total cannot be processed.
Who’s to blame for these changes? Perhaps it is a consequence of the recent Sears-Ace Hardware partnership that places Craftsman tools at Ace stores?