We have heard from quite a few readers and visitors, who in recent months have been having trouble getting the Benchmark portable work tables they had paid for. Hagar Tools and Benchmark accepted their money but never came through in delivering the paid-for products.
Not only that, we have heard repeatedly that Benchmark is not issuing refunds, is not replying to emails, is not answering their phones, and their website seems to be defunct. Our emails to the company have bounced back as well.
While this advice might come too late for a lot of people, we hope it stands as a warning in case Benchmark’s website and ordering/preordering website goes back online. We won’t modify or remove this post and warning until we hear from verified customers that they have received either refunds or the products they ordered.
Back in 2011 when we first wrote about the product, our point of contact was [redacted], Vice President at Hagar Tools Inc., maker of the Benchmark portable work table. We were able to dig up an address and phone number for the company using their trademark application (serial no. 85430376):
Hagar Tools, Inc
1545 W 134th St Unit A
Gardena, California 90249-2235
Note: We heard back from the former VP in July 2014, who said he was laid off from the company in January 2012, which was before we saw any complaints about the company or its business practices. He asked that we remove his name from the post, and we saw no reason not to accommodate this request. We were informed that Mark Thomas Miller is the founder, president, and CEO of Hagar Tools, the company responsible for this product.
Customers have reported that Benchmark/Hagar Tools indicated they are looking for new investors to continue production of the product, but were given no explanations as to why they were not being issued proper refunds.
According to this post on Workshop Addict, Benchmark was still accepting orders (preorders?) and payments up to at least October 28th, 2013.