One week ago, I posted about a bizarre bug I encountered with Amazon, where their “approve this delayed order or it will be cancelled if it doesn’t ship out soon” alert system seemed to have been broken.
Amazon’s customer service didn’t understand the issue, repeatedly telling me that the item was temporarily unavailable. Then, once the issue was understood, I at least had a record of a rep saying they wouldn’t cancel my order.
My hope was that they would honor the sale price if the order was delayed past the start of February and Amazon’s almighty operations computer did automatically cancel my order.
A lot of things happened since then.
A day later, everyone commented that they had received an ETA notification email. My first email, which arrived the day after my post, mentioned an estimated arrival between 2/23/16 and 3/20/16. I could live with that.
The day after that, I received an ETA of Monday, 1/25/16. My pliers arrived on 1/22!
While a part of me wanted to see what would happen, with my order constantly saying I needed to approve the delay by early February or it would be automatically cancelled, I’m thrilled it didn’t come to that.
I haven’t used the pliers yet (I only retrieved them from the snow-blocked mailbox an hour ago), but they look decent enough. They’re more or less exactly what I expected.
It’s a little strange, though, that they didn’t arrive with any typical Knipex packaging. Knipex tools usually arrive in little branded cardboard boxes, unless they’re packaged for retail, in which case they’re attached to display cards.
I’m thinking that either these pliers are simply sold unpackaged, or Amazon ordered a LOT of them really quick to fulfill all of our orders, and they either discarded the plain packaging, or Knipex didn’t bother with it.
In thinking about it again, I still don’t think this was a price mistake, since the price was $8.03 for a while. And Amazon tends to be forthcoming when there’s a price mistake.
Do you remember the Bosch 18V drill and impact driver combo deal from back in December 2011? Some time after I ordered the kit, I received an “oops we made a price mistake” email. At the time, they said:
We’re contacting you about order #123456. Unfortunately, we recently discovered that an error caused the following item(s) to be displayed at an incorrect price:
Bosch CLPK232-181 18V Max 2-Tool Combo Kit
At any given time, despite our best efforts, a small number of the millions of items on our site may be mispriced. However, this was our mistake, and we’ll honor the incorrect price for one of the items you ordered. We’re unable to honor the price for multiple quantities of this item. Therefore, we’ve adjusted the quantity of your order to “1”. We’re sorry for the disappointing news.
That might still be their policy, and if so, they probably would have called this deal a price mistake if it was one, and honored it anyways.
Anyway, this concludes the story of the wildly inexpensive Knipex pliers and a rather confusing order delay approval bug, at least for me. Hopefully all of you that ordered one or two have your pliers in-hand without further drama.