As part of this weekend’s 3-day sale, Sears is offering a 50% discount on “all” Gearwrench products. The sale doesn’t appear to be fully functional online, but you shouldn’t have the same issue in-store. Unless you want to buy non-wrench or socket set Gearwrench products such as a Roto Ratchet or specialty tool. In that case, prepare to argue.
About exactly one year ago, Sears held a similar sale right before Father’s Day. Not surprisingly, the sale didn’t work online then either. Many of Sears’ past 30/40/50% off “all” Gearwrench” sales that were not online-only promotions only worked on in-store available wrench sets. One would think that Sears’ web team would have been given a dictionary by now…
As mentioned, if you head on in-store, don’t expect to see Gearwrench’s non-wrench or non-socket set products to be properly discounted. When I tried to buy a Roto Ratchet at one store, the sales associate told me that “all” referred to just the pictured ratcheting flex wrenches. I didn’t have time to argue, so I went to aa different store the next day.
At the second Sears store, I ended up waiting more than half an hour while the associates and managers tried to figure out why that particular Gearwrench product wasn’t on sale, and how to discount it. They kept coming up with different explanations to offer me, but I persisted. “What do you mean? This flyer and Sears’ website says ‘all’ Gearwrench is on sale. This ratchet is Gearwrench. Can you show me where or why it’s excluded?”
I was told that I would be contacted in a week or two with the opportunity to buy the product at a discount if it were approved. I persisted, believing that they just wanted to get me out of the store, and said that since Father’s Day was right around the corner, I couldn’t wait.
Long story short, if you saw this sale expecting the discount to work on “all” Gearwrench products online, sorry, Sears doesn’t know what “all” means. Apparently they don’t listen to customer or manager complaints and inquiries either. Unless I’m the only person in the world to notice this blatant disagreement between what they say (all) and what they mean (limited selection of most in-store available products).