We recently posted about Bosch USA launching “new” 12V Max cordless power tools in bare tool format.
From what we could tell, these tools, some of them having launched more than 10 years ago, were being packaged without L-Boxx tool box-compatible insert trays, a move that goes against their long-standing practice.
We asked Bosch USA:
1) Bosch’s website shows a lot of new 12V SKUs, with the only difference being that the new models don’t come with L-Boxx-compatible trays.
2) Could you provide any information or insights as to WHY Bosch is launching these new models?
3) And are these going to replace current SKUs?
After 10 days, we finally heard back from Bosch Power Tools North America:
There are many reasons for executional changes to products and the contents within a kit. As always, our focus remains creating products that benefit our users.
I replied, repeating my question about whether these new SKUs will be replacing existing bare tool offerings, and asking where users can acquire Bosch L-Boxx-compatible trays for tools that used to ship with them.
Quite frankly, I expected more of an answer than this.
I am – or at least I was – a Bosch power tool user, and I still own quite a few L-Boxx tool boxes. Their response isn’t very reassuring – how exactly does this change benefit users?