Ha – that’s a trick question! Sometimes the answer is yes, sometimes it’s no. Whether you can trust a brand or retailer for product advice greatly depends on who you talk to and what their intentions are.
In the next few days I will be posting brief reports that describe the advice given to me by Husky/Home Depot, Sears, and SVS Sound. Additional reports might follow.
Some brands and distributors have customer service reps that are able and willing to offer trustworthy product advice. But as some of the reports will show, some “tool experts” are ludicrously unhelpful.
Did you have an exceptionally good or bad experience asking a brand or retailer rep for product advice and recommendations? Tell us about it!