A few weeks ago we mentioned Snap-on’s “cordless” work light that started to appear at various retail stores. Well, we sent an email to Snap-on’s customer service about how and why a cordless lamp requires a power cord, and their reply was rather amusing.
I’ve seen the Snap-on 75W drop-light (92161) offered for sale by a few stores and online distributors. This lamp is advertised as being “cordless” but it requires an extension cord for power. I fail to comprehend how this lamp is cordless and was hoping that you could shed some light on the situation (pun not intended).
The response by Snap-on’s customer service department:
You are very right, that is poor use or [sic] words!!
Normally, drop lights have a cord attached to them, this one is ‘cordless’ because it doesnt have a cord, you just use an extension cord…
Well, there you have it… it’s “cordless” because it doesn’t come with the cord!
Wow. That is some creative marketing and logic, there. Does not reflect well upon the mighty Snap On now, does it?
well at least they replied. most companies your emails go into file 13.
That’s about the dumbest thing I have heard. The guy that wrote the cordless thing needs a good punch in the neck.
Sounds like typical Snap-on marketing these days.
Make it as cheap as possible then try to word it so that people think they are getting something great.
this is a good idea, lets say you have a retractable extension cord hanging from ceiling, need a light, plug it in, need power, put light on bench and hot have to condend with the cord
I love reading all the comments espically the funny ones.
FHR I almost sprayed my lap top with coffee.
Super old post, but I saw it linked from a recent post.
I personally think this is a great idea and something that should be a standard option on power tools. I think Milwaukee has something similar. I guess it leaves on more point of failure but it allows for easy replacement of broken cords.
The main benefit is not having 10 tools with 10 cords that are just slightly too short to be used without an extension cord. I’d rather keep a couple nice extension cords around my power tools and swap them as needed.
Regarding the droplight, anytime I’ve ever shopped for one I’ve made sure that it has an extra outlet to plug something else into. Droplights basically always come with 20 ft. plus cords, which are essentially an extension cord waiting to be used as well as something that increases the price of the product. Even better than adding a useable outlet, cut the cost and let people plug in their own extension cord! (Of course, this is Snap-on so their is probably little PRICE dropping to reflect the decreased cost.)