Back in October I had been researching Husky products on Home Depot’s website, starting with the 3X ratcheting screwdriver, when a pop-up appeared and invited me to chat with a sales associate.
I can’t tell you what triggered the chat invitation, but it didn’t appear right away. I must have been on Home Depot’s website for a couple of minutes before the chat window came up.
For kicks and giggles I decided to give it a try. Unfortunately I didn’t think to copy or save the transcript at the time. My questions were also somewhat general, making it hard to gauge the rep’s technical competence.
The first thing I asked about was what the 3X meant in regard to Husky’s 3X ratcheting screwdriver. The person I chatted with could not answer this completely, but he gave it a good try after admitting he was not familiar with the tool.
The next thing I asked was for a gift recommendation to gauge the tool expert’s familiarity with the Husky product line.
His first recommendation was for the Husky Rotary Ratcheting Wrench, a product I am not at all impressed with. (There is also the little matter of how I caught someone at or near to the OEM’s headquarters leaving shilling comments and reviews of it.)
When I asked the associate what his favorite hand tool was – one he could vouch for – the recommended the Husky black-chrome mechanics tools.
Summary: The Husky tool specialist did demonstrate familiarity with the Husky tool line, although it is unclear why he initially recommended the rotary ratchet. My overall feeling is that the sales associate is proficient enough to answer most questions about Husky hand tools. At no point did I feel he was being guided, dishonest, or pressuring.
The tool specialist was friendly and was typing to me, rather than pressing a series of canned response buttons.
Husky’s Tool Specialist gets one thumbs-up in my book.