You probably heard of Hilti before. If you’re a Hilti tool user, what do you think about them? If you’re not, what do you actually know about the brand?
Hilti Nuron is a brand new 22V cordless power tool system. Hilti is a ToolGuyd sponsor, and we partnered with them to explore and share about their new tools and offerings.
Although they’ve been great so far, I don’t want to talk about the tools here. Instead, I want to talk about how you buy their tools. This is what shattered everything I thought I knew about the company.
Hilti is a professional power tool company, but they operate quite differently than other tool brands.
At some point over the past 15 years, I gained the impression that Hilti is a tools plus fasteners solution. You buy the tools, you buy the hardware, and it’s a sort of “everything works” solution for bigger jobs where there are other things to worry about.
To speak frankly, I always dismissed Hilti for my personal purchases. The brand seemed tailored towards commercial contractors, and not individual users like myself. In the same way, I don’t buy mechanics tools from tool truck brands, as I don’t need their at-my-door service.
As an individual tool user, I’m not concerned with jobsite efficiency, or most of the other services Hilti provides.
But, this mindset has me missing out.
Did you know that Hilti has a tool trade-in program, valid through the end of 2022, where you can get credit towards new Nuron tools?
Purchase or Fleet a new Hilti tool listed on the right, then turn in your old, comparable Hilti or competitor tool, regardless of condition to receive your Trade-in Voucher.
And, the same flyer where I saw this says they offer:
20 year limited warranty
2 year wear and tear coverage
1 day repair turnaround, guaranteed (some restrictions apply)
I was browsing an online forum yesterday, and someone was asking if they’ll need to buy a new cordless drill while their existing model (not Hilti) gets sent to a service center. It’s good to have backups, but a 1-day repair turnaround could work nicely for specialty equipment.
Their tool fleet management program has benefits such as tool upgrades, endless wear & tear coverage, theft coverage, and loaner tools.
I didn’t know any of this!! Obviously their fleet management program is well beyond what I and most individual users would be interested in – I’m assuming – but still!
And when I didn’t know any of this, I mean 5 minutes ago. I was simply poking around Hilti’s website, looking for a potential term (jobsite efficiency?) to sum up Hilti’s services beyond simply power tools.
Getting to my main point, buying Hilti tools involves a very different process than buying other professional power tools.
Simply put, there’s no nonsense.
There’s no “$$$ value special buy!” combo kit that was really designed to sell for much less. No “over $$$ value!” claims. No promotional tool kits that are bundled with low capacity batteries.
Some readers often lament how major tool brands’ cordless power tool promotions often require the purchase of another drill they don’t need or want.
Last winter holiday shopping season, a brand’s drill kit was the same price as a promo 2-pack with the same batteries. So once the battery 2-packs sold out, customers might buy the drill kits and be left with tools and chargers they had no need for.
Hilti’s nothing like that.
This is what it looks like when a Hilti tool order comes in.
I’ve received a sample or two in the past, and they arrived in the same manner.
Tools, chargers, batteries, tool bags – everything is a separate line item.
You mix and match everything to suit your needs.
Hilti has plenty of documentation, and an online tool selector where they match up tools and recommended battery sizes.
I receive a lot of questions about matching tool brands’ cordless power tools, batteries, and chargers together. Tool brands try to eliminate the guesswork, and Hilti takes this just a little further.
Hilti also only sells direct, which I personally don’t feel strongly about one way or another.
To be perfectly honest, I like other brands’ kit configurations and promo offerings, because pricing is still a factor in many of my tool purchasing decisions.
A power tool brand is selling their cordless sander for $119 to $159 right now, for just the tool. I bought the sander with a battery, charger, and tool bag for $99 during a holiday season sale.
But, this means you’ll pay more in between promotional seasons.
From what I can tell, Hilti’s a la carte system does away with all of this complication – all this nonsense – and it seems to work well for them.
Is it the best way for you to buy tools? Maybe, maybe not.
You buy what you want or need, and nothing more. If you want three batteries, get three batteries. Don’t need another drill? Don’t buy one.
They do also sell some combo kits, but I couldn’t find any Nuron kits.
Did you forget how to find Hilti’s tool-battery recommendations chart, or their online tool kit configurator? Tool product pages have their own drop-down menus for batteries, chargers, and accessories.
When will it go on sale? When is a good time to buy? Is that a good value? What are the gotchas?
It’s the same price all the time, at least from what I can tell, and there are no gotchas.
They also make like-type tool comparisons easy, although I almost wish they wouldn’t. What’s left for me to do if tool brands answer everyone’s questions themselves?
Lastly, if you’re wondering about Hilti’s new 22V Nuron system, I’ll just say this – “uncompromise with Nuron” might just be the most accurate marketing claim I’ve ever seen. Power, performance, features, quality, balance – everything has been great so far.
I’ve been using and testing a whole bunch of Hilti Nuron cordless power tools, with more on deck, and a few more still on my wishlist. What do you want to know?