The Home Depot’s Pro Xtra loyalty and rewards program has a simple premise: Save Time. Save Money. Get Rewarded.
The Home Depot reached out, asking if I would be interested in a paid partnership to help educate ToolGuyd readers about their Pro Xtra loyalty program. I enthusiastically agreed, but I must admit to feeling a little guilty about this. You see, I have been a Pro Xtra member for more than 8 years now, and it’s something I can easily recommend.
Would I be talking about the Pro Xtra program if The Home Depot wasn’t sponsoring this campaign? Honestly – no – the Pro Xtra program enhances my Home Depot shopping experiences, and without my having to do anything extra, and so it’s not something I think about.
I signed up for the Pro Xtra loyalty program in October 2013, as part of my testing of The Home Depot’s Pro app. Since then, Pro Xtra has become an indispensable part of my Home Depot shopping experiences.
The Home Depot Pro Xtra Features & Benefits
Here’s what the program offers:
Perks – Tiered Rewards & Bonus Coupons
Employee Purchase Authorizations
There are other business user perks, such as how the “Pro Online Experience” allows for quotes that lock-in pricing for 7 days, adding and managing users, and creating multiple lists.
How Pro Xtra Benefits ME
“Will this really benefit me?” If I were not already a Pro Xtra member today, I might not see enough benefits to sign up – and I would be wrong.
While I do have business needs, I shop more as an individual user. I don’t have employees, and I probably won’t ever take advantage of the “paint rewards.”
But, I did sign up, and I remained enrolled in the Pro Xtra program.
I very much recommend the Pro Xtra program. Or at the least, I would encourage you to consider if the same might be true for you.
Here are the features that I have been taking advantage of:
As a Pro Xtra member, I occasionally receive special coupons and discounts.
There are tiered Perks promotions, where you unlock different rewards depending on how much you spend. For me, spending at least $2500 in 2022 would unlock the option for $25 Pro Xtra dollars or $50 towards tool rental. More perks would be unlocked at higher spending tiers.
Even though I don’t climb high on the rewards ladder, bonus Pro Xtra offers save me money, such a recent $15 off $150+ coupon I plan to use.
Prior bonus promos have included $10 off $100+ and 10% off paints, stains, and primers.
My HomeDepot.com dashboard includes my online orders, as well as my in-store purchases made with registered credit cards, and this has been very helpful to me.
I of course like saving money with coupons, but this feature saves me time.
I have also been receiving automatic electronic receipts for my in-store purchases since 2017, with my email address tied to my Pro Xtra-registered credit card.
Pro Xtra Customer Service
As a Pro Xtra member, my HomeDepot.com online experience is completely different than otherwise, with the dashboard’s “recent purchases” view often saving me a couple of clicks. There are also less obvious perks.
Did you know that Home Depot has a pro-specific customer service phone number?
When you call this number, 1-866-333-3551, Option 1 is for Home Depot Pro orders, Option 2 is for Pro Xtra account inquiries, and I believe you are transferred to general customer service if you don’t select either option.
The last time I called Home Depot’s Pro customer service line, I did not have to wait, and they handled my request for a price adjustment speedily. The time before that, I also did not have to wait long, and I distinctly remember being impressed with the speed at which my order issue had been resolved.
I have had very mixed customer service experiences over the past few years, but not from The Home Depot – their Pro customer service has been consistently fantastic.
It seems that The Home Depot has a Pro-dedicated customer service. Neat.
Is Pro Xtra Worth it?
For me? Absolutely. As far as I am aware, there haven’t been any downsides, only benefits.
If you’re a pro or business user, why wouldn’t you sign up?
I signed up for a different home center’s rewards program, and it does nothing for me. I signed up for a business account at a popular online retailer, on the premise of “business pricing,” but I have yet to save anything outside of the sign-up bonus.
For me, Home Depot’s Pro Xtra program has provided consistent benefits, and I expect this to continue.
Click the link below if you want to learn more. If you’re already a Pro Xtra member, I’m curious to hear about how well it’s worked out for you.