Over at Home Depot, Husky Tools has a new FOREVER Guarantee on their hand tools.
Here’s what they have to say about it: If it breaks, we’ll replace it! Husky offers a lifetime hassle free warranty on all hand tools. There’s also a cute elaboration on that:
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These hand tools were engineered to outlive you. They’ll build houses on the moon. They’ll be here when the machines take over. They’ll even be here when the sun craps out on us. And if, by some freak accident, a Husky tool breaks along the way, we’ll give you a new one.
Because Forever means FOREVER.
*The Forever Guarantee is on Husky hand tools only.
Is this a new guarantee, or is it simply being publicized now? Either way, it sounds like a good policy. Please let me know if you have any new experiences with Husky’s guarantee!
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Gordon
Personally I still prefer buying older, used tools from the high end brands when I can. I’ve scored some great deals on Snap-on and Craftsman tools from estate sales.
But when I want a cheap ratchet set to leave in the truck I just buy a Husky set on sale. It’s really hard to beat their prices. And for something that won’t get a ton of use, their quality is more than enough.
I do worry about a warranty like this changing over time. My dad has some Craftsman tools from the late 80’s and when one broke Sears gave him the run around. Eventually he found the parts and fixed it himself but what good is the warranty if you’re going to do that anyway?
Mike
The Craftsman warranty used to mean something – replace a U.S. Craftsman tool with the same. Now – not so much. Couple years ago, took a broken tape measure in for replacement – got a Stanley tape with a 3 year warranty. Apparently, now a lifetime warranty means Stanley and three years. No thanks.
Derek
That sucks. I used to work at Sears…awhile (13+- years) ago, and back then it was still the no questions asked warranty. Some people brought in things like an old rusted hammer, that looks like it was sitting in the bottom of a ditch for 50 years, but you could barely make out the words “Craftsman”, and I told them to grab a new hammer, rung it up, and they were on their way. So their policy did get abused, but it’s a drop in the bucket when you look at their tools sales, and the good PR behind an iron clad warranty.
It’s a shame they have moved away from that.
JTH
It’s a shame that craftsman is Chinese junk now.
SMH.
Chad g Wilkins
I find it hilarious he says “older, high end”.. then mentions craftsman. Cman always sucked compared to high end tools. They were marketed as, and were, decent homeowner grade tools with a great warranty. You still get the warranty. The problem is the tools arent good anymore.
Nathan
I rarely buy used tools because most of the time what I find has been abused or has missing somethings. I don’t hunt much either so there is that.
But if their warranty is as they say – and the tools aren’t made 6 times thicker than they need to be (I don’t want to use a 6 lbs ratchet) and the cost is right I’d consider it. Knowing most other stuff on the store fronts these days are made elsewhere.
Lately I’ve been buying SK for wrenches and other bits I need – most of my hand tools are Stahlwille german stuff I got by being at the right place at the right time.
I have already traded their ratchet (it was the cheap one) for a SK ratchet and might by a williams or other next.
Doesn’t mean I won’t look over the new husky stuff. Who makes it now do you know?
adam
I’ve always understood that the hand tools have always been lifetime warranties. The old packaging indicated this, at least on my purchases. There was some discussion on the GJ forum about an alternative to a Craftsman set of Torx sockets, and the Husky came up due to it’s similar price & lifetime warranty. Definitely going to be a lot easier to do a swap at a HD than a going to be defunct retailer.
Bolt
Marketing to get out in front of lowes putting out craftsman.
pete
I LOVE my husky sockets and wrenches, because when one gets lost i can make a 10min trip and grab a replacement for $1-6. Sure they don’t offer as many combinations as i’d like but they have what i need for the the general stuff and what they don’t have i can supplement with Napa’s Carlyle.
Don
I used to believe the Craftsman warranty. I brought them back a staple gun that broke on me. They said it didnt qualify as a hand tool. I asked them which part of my body did they think i used to make the staple gun work. They said it didnt qualify as a hand tool because it had a “mechanism” in it. I asked them if a rachet was a hand tool because it had a mechanism in it. They said it might not qualify. Stopped going to Craftsman not only from this but because Craftsman got too gimmicky with their tools.
If Husky delivers on its promise without this kind of runaround them im good with it. I have some Husky handtools that I am very happy with and so far they seem to hold up. But if my Husky hammer breaks and they tell me its not a handtool, I cant be held responsible for my actions.
jec6613
Craftsman labels their tools on the back for what qualifies for the warranty – Husky does the same and it’s basically the same tools.
Vic
Lol ????
Sal
Found a bit more clarification on Husky Lifetime Warranty … https://images.homedepot-static.com/catalog/pdfImages/34/3472786c-c628-485e-9650-b6de824b1ac8.pdf
Diplomatic Immunity
For some reason I keep picturing Mad Max working on his car in the future wasteland and having one of his wrenches break on him. He then finds a former Home Depot employee and shakes him down for a replacement wrench… “You guys said FOREVER. Where’s my wrench?” Former Home Depot employee takes a replacement wrench from out of his pocket and then Max lets him go and walks off.
Something about “forever” warranty makes me laugh more than “lifetime” warranty.
Stuart
Sounds like a great commercial idea!
Norm Huizenga
Or cut the scene from Terminator 2 when he is going into the molten steel. Have him go down with a broken wrench, come back with a new one…. and then go back down with a thumbs up.
Diplomatic Immunity
Haha! That would work too. Have him say, “I’ll be back” when he’s going down into the molten steel the first time. When he comes back out with the new wrench he can say, “FOREVER warranty.” And then he lowers himself back into the molten steel.
Dom
That’s a good one
dc
That ad NEEDS to happen.
Troy
Is this much ado about nothing? How often are “hand tools” breaking?
The only time I’ve bent or broken a hand tool is when I’ve misused it. To Don’s point, I’d be interested in what qualifies as a “hand tool” and what constitutes breaking. Does rust count?
I bought one of those new Milwaukee framing hammers this summer from True Value. I’m pretty disappointed that the entire head and neck are already pitted, despite the fact the tool has never been outside.
Gordon
I stripped the pawls on a lower end Craftsman. The ratchet still worked for anything low torque, and it would still tighten well. But undoing anything more than hand tight and it would just grind and rotate. Technically they are the part that is supposed to fail as the pawls can be replaced much easier than the teeth formed into the head. Also had a few push button locks seize up too. I hate that style anyway so it isn’t a problem as long as you can still get the socket on and off.
jec6613
I’ve had two Husky socket adapters fail on me, both within a week of purchase. Stopped buying Husky tools for my own use after that.
James
I’m tired of trying Husky. Their quality never seems there for me and I’m sick of being disappointed.
1) Husky Basin Wrench: was extremely difficult to pivot the head. Couldn’t use to tighten customer’s kitchen sink, returned it same day.
2) Husky auto tightening ratchets. Bought six of them, one became extremely stiff and would no longer engage the release after only a month.
3) Larger size Husky Toolbag. The design incorporates a circular thread that holds the handle to the holes on the bag. Circular thread continually becomes loose, especially when trying to move Toolbag which has caused bag to drop when I’m trying to move it.
The only Husky product I’ve had a good experience with is a medium size no frills toolbag. I purposely avoid the brand now and stick with Ridgid/Milwaukee and whatever selection my plumbing supply offers.
jec6613
Yes, their medium tool bags I’ve found to not only be good, but pretty inexpensive, too. I think I own about 4 of them and am very happy with all of them.
Steve headden
Brother I hear you , but when you work outside and use hand tools all day long they break . I have a tree service and we have a non profit that supplies fire wood for free to the elderly and families that can’t afford it , to help with their heating needs . As part of my daily routine at the first of the season I split by hand 250 per day , I have to to keep up with needs, this year in the last 6 months I have broken the handle on
1 husky axe , 1 husky axe wedge4.5lbs, 2 other name 8lbs mauls. 1 other name double headed axe , and have repaired and broken the repair on half of what I just listed . I’m about to go to Home Depot and see if they will exchange my husky axes I bought them their but don’t have my receipt any more . So hopefully they will . That will be a blessing to my non profit , we are new and strapped for cash , I’m a 100% disabled Veteran but I am still a wood splitting capable person. I’ve been diagnosed with dementia from head trauma received in combat .As these symptoms are getting worse my life has had to change and my work is more labor intensive lol . Money has decreased dramatically so giving away fire wood is the only way I can effectively give back to feel worthy to be here . So In my case this tool exchange is a big deal so I’m saying a prayer now and will know In about thirty minutes . Thanks for listening I will post what happens shortly .
Steve headden
Hey walked in to Home Depot ,with no receipt, Husky axe head in one hand , handle in the other and they exchanged it for a brand new ! They said it has to be the exact one , but that seemed fair ( as long as they don’t discontinue that model the forever warranty I guess so far so good , Praise God nice for something to work ! Thank you ,
WADE WOLFE
Thank you for your service.
Michael Michalski
Cheap open end wrenches break all the time. Craftsman open ends break on me less, but I’ve broken a few. I’ve broken more than a few ceaftsman ignition wrenches (tiny super thin open end). Screw driver’s strip out, or the handles crack and break off. Ratchets strip out. Breaker bars snap off at the square part. (I broke a snap on 1/2″ breaker bar that had lasted for 10 years a couple months ago. 12 point sockets strip out, 6 or 12 points split along the thinnest slot. Sometimes impact sockets just crack in half. The blade on my nut splitter cracked off. My ceaftsman beam type torque wrenches loose the little pointers or start reading wrong. (The beam torque wrenches have lifetime warranties!!) The Craftsman universal joints are just junk. I gave up and found some old snap on and Williams ones. So yeah, the warranty is important. I throw all those tools in a box and the. Take.them back when the trip is worth it. I also have a lot of old proto, Blackhawk, Williams, Armstrong,snap on and Mac tools. Most of them can still be mailed in for the warranty, but honestly, with the exception of that breaker bar that I abused the snot out of, I have never had any of it break.
Thom
I agree.. It looks like Home Depot is trying to minimize the Lowes/Craftsman deal impact.
Davida1
They always had a no questions asked policy about these things, so essentially the same thing. They never gave me a problem exchanging broken husky stuff. Kobalt officially has the same policy, (the one time I tried it, I had to wrangle with them for twenty minutes, and made me feel like an idiot.)
On a side note I’m surprised by the language.
Oleg Kuperman
So, they will replace the tool if it breaks, huh? NY any chance, when they say “replace it” do they, of mean “you will have to SEND your crappy Husky 6″ taping knife to the address we will provide by mail, obviously at your own expense and, if we decide that somehow the piece of low-quality carbon, non-stainless steel attached to an even cheaper plastic handle was, in fact, used in a manner that did not void the tricky and nearly impossible to comprehend warranty we will mail you back a like tool within 1-3 months after you sent us your old one, while supplies last” or they mean that you can bring it back to the store and get a new one? My experience with any and all ‘lifetime’ warranties offered by a third party manufacturer like Husky tells me that it’s likely the former and definitely not the latter.
From what I can gather it’s purely a marketing stunt designed to provide a boost in sales by giving all the potential customers a false sense of security that, in the end, will only benefit the company that sells the crappy tools they, now, swear that they will stand by “forever”. What they fail to mention is that in reality, even when the tool does give out, less than 2% of customers actually bother to try and use such warranty, given the time it takes to exchange and all the legal hoops you need to jump through and pages, upon pages of fine print you need to read.. This is why instead of actually making realistic changes by mproving turnaround times or letting you bring broken tools to actual stores they use legal loopholes and web blogs like this one that will print anything, given the right amount of money. Why not? The blog gets the financial support it needs and if someone does catch on to the fact that husky offered this so-called lifetime warranty for years and that it sucks there is absolutely no one to blame but yourself for not reading the fine print.
This is why I call “bullshit” now and in the future and will always avoid husky tools unless they cost less than an amount if money I can afford to lose and not lose any sleep over.
Nick81j
It’s actually exactly how Husky claims. Bring it back to the store and get a new one. I had a 3/8 drive hex bit break on me a few years back and they walked me to the tool bay and took one out of a set as a replacement. If you go in the store now, they have almost everything sold individually I’m guessing to stop throwing away sets to honor their warranty. I’ve also swapped out a 8mm wrench that I know I put way too much torque on and the bent it. This time stopped at the returns desk first, walked over to the get a new one, they gave me the nod, and I walked back out the front door.
The only thing is that it’s specific to hand tools. Can’t bring your tool bag or flashlight back 10 years later and expect to get a new one.
Further I grew up on Craftsman tools and switched to Husky for the value and because Home Depot is my favorite store. Never liked going to the mall much, even to shop tools. Everything, in my opinion, is better about Husky tools. Less slop in the ratchet gears, nicer plating, and if you’ve never compared their tool bags to any other brands they are hands down bullet proof.
Also, Home Depot has about the simplest return policy I’ve ever experienced. No catch that I can see on the Husky warranty and the people that work their have always been extremely helpful.
I’m sure the majority would agree and I’d recommend checking them out.
darrin
Nick81j is correct, I had a torx 10 strip on me one time a few years ago and it was apart of a set of 6. I walked into HD showed the person at the service desk the broken tool and they told me to go back and get another one, they were still only available in sets so they gave me the whole set.
Joseph
Maybe try using their warranty or talking to someone who has before making comments that do nothing but spread misinformation and waste peoples time. If a husky hand tool breaks you bring it in and get a new one. I’ve never been given any problems.
Pete
Are you from this planet??? This has to be the most assinine idiotic statement I have ever had the misfortune of reading. You obviously have no experience with HD or their hand tools and you are simply smearing the store for your own immoral reasons. And I can assure you I am not a HD fan but I am familiar with their tool exchange guarantee. In the last three years I have had a 1/2” ratchet ($39.99), a 3” long 1/2” drive extension and even a set of Klein wire strippers exchanged with absolutely no issues and minimal conversation. Why in the world would you go on such a stupid uneducated rant about something you absolutely know squat about. You my friend are a ding bat.
Robert Cellucci
Maybe You are the idiot. Last summer I went to a home depot with a broken rachet and it was immediately replaced, no questions asked.
Two days ago I went to a home depot with a broken Husky fiberglass hammer and was told that I would have to contact Husky for a replacement.
So, while I now have no idea if their policy has changed or if I just happened to get a clueless employee– he did call the “customer service desk for instructions” — or there has been a change in policy. I can only spend so much time attempting to return a cheap tool before I go to another manufacturer.
Perhaps, instead of arrogantly assuming yours is the only valid experience, you could at least refrain from the name calling and realize that different experiences are possible.
Clayton Forrester
Those who live in glass houses…. speaking of idiots and “arrogantly assuming” .. did you not do exactly what set you off??
RCWARD
I bought a DeWalt tool set and I felt one of the ratchets was sounding “funny” called the number listed and they sent me a new one and said keep the funny one too. That is a warranty that I can live with.
Bill
While I admit that I have not looked at Husky tools in the past, I will be sure to do so in the future. None the less, I could care less how good the warranty is, if it isn’t a good quality tool, I am not going to get it.
ktash
And then there’s LL Bean. There are occasional stories about someone wearing out one of their backpacks or a strap breaking after 20 years and getting a replacement. I’ve always heard they were good for it, even though styles change.
If I had been smart and well-off enough I would have bought a Rolls Royce when they had a lifetime warranty, too. Wonder whatever happened to those old Rolls? Could you pass the warranty down to your kids, etc? 😀
Yes, clearly trying to compete with Lowe’s/Craftsman. But none of these things mean what they once did. Replacing a quality tool with another is one thing, but when everything like this is cheaply made it doesn’t mean much. Something, though.
Greg
I can verify the LL Bean “forever” warranty. We weren’t sure what that meant and we called one of their stores (Marlton, NJ). They said that if you feel like it wore out before it should have, bring it back and they will replace it for free. So my wife brought in 10 year old mocassin shoe/slippers and they replaced them no questions asked. We were amazed. Consequently, we always stop at LL Bean to shop – you can’t market better than that.
Nathan
on the Rolls warranty – if you passed the car on to your children (or someone else ) then yes the warranty transferred to the new owner.
If you sold the car it did not. So I was told by a guy that works on them. He went out to fix a 68 silver shadow for a guy that got it from his grandfather. They towed the car, gave him a loaner, replaced the transmission, detailed it, brought it back to the guys house all for free.
John S
I thought this was always the case on their hand tools. I think the previous idea was you might need to present a receipt (packaging). I think they are just being implicit that if it says Husky you don’t have to present proof of purchase to receive lifetime warranty assistance. I didn’t have any trouble getting a replacement just walking into Home Depot. I would assume if they didn’t have it in stock or stopped selling it you may have to send it away for a replacement at the store.
Matthew
I haven’t had to use the Husky warranty but have used the Kobalt warranty (essentially the same thing) without issue. Even though it was obvious I’d had to use it well outside of the norm to cause the tip to deform they honored it. Haven’t had to use/try the Harbor Freight/Pittsburgh warranty but I believe it’s the same.
Tommymommy
Harbor Freight has always been great about returns/ exchanges. Some of their stuff is good. Some not so good. Never had a problem with them.
John Sullivan
The last broken Husky tool I had was a relatively new (less than 18 months from its release) lockback utility knife. The package, which I inexplicably still had, stated that there was a “LIFETIME WARRANTY” (emphasis from the packaging) but fine print revealed that the receipt was still required for replacement. Despite the bold claim on the package AND the receipt PLUS package remnants in hand, the receipt was faded and it took nearly 15 minutes to secure a manager’s approval to replace that damn sub-$10 knife.
John S
Yeah I think thats the difference now that proof of purchase is not needed as long as it says Husky just like the craftsman.
On a side note, it looks like the Milwaukee one is updated too. I tried registering a new powerful and noticed different indication here about proof of purchase:
https://www.milwaukeetool.com/Support/Warranty
Seems now if you loose it at least they can go by “Date code of tool will be used to determine if product is within warranty period”. I’m not sure if thats different or new it came up on my latest registration.
Maybe manufacturers are finally simplifying this.
Flotsam
my one and only warranty return on a Craftsman socket that i admittedly abused. Yet it was replaced by Sears
A W
I’ve used the similar Kobalt warranty on a socket set that had rusted and on a tape measure.
I have a broken Craftsman adjustable wrench that I really need to get to Sears before they all disappear.
Jeremiah
Home depot claims you can bring in craftsman tools and get a husky replacement. I assumed they can be broken when I read it but not sure.
Harry
A lifetime warranty gives you a lifetime of failed tools.
Buy quality and worry less about a warranty.
Charles
Yes this
Pete
So snap on is crap? Because they have lifetime warranty and get exchanged all the time.
Miaowzer
Lulwut?
You spend more on your name brand.
Spending more, requires working longer.
The longer you work, the less you live.
You end up spending your whole life at work and never did get to live.
Dave
I’ve had some 10+ year old 1/2″ drive Husky ratchets and breaker bars go bad, not really from abuse but from daily use on large sockets from 15/16 and larger. This size of fastener is of course generally torqued quite tight…
Sure, they’ll replace them, but what you get is far less than what you returned. They’ve cheapened them up with shorter and thinner handles. Good move for them as far as future warranty claims as they’re too short to be worth using, so they just sit in the tool drawer, where they don’t break or wear out.
No thanks, I’ll pass. Of course it makes no matter to HD, as they’d rather sell 99 sets that maybe change a lawnmower blade or two each summer (that will never need warranted) than sell one set to me to be used every day.
kent
When I stopped buying Craftsman, I tried a few Husky & Kobalt tools.
The problem with Husky is they change things a few times a year. Buy a ratchet, and 3 years later they don’t make it any more. How are they going to deal with that? The average HD employee I’ve dealt with is inexperienced and indifferent.
In short, they may warrantee the tools forever, but it does you no good if they don’t have anything to give you and don’t care to find one.
No thanks; I’ll continue to go elsewhere.
Toolfreak
This is just replacing the words “LIFETIME WARRANTY” with the words “FOREVER GUARANTEE”, in a marketing stunt.
It’s a stunt because the Husky brand probably won’t be around to be used building houses on the moon, when the machines take over, or when the sun craps out.
I get that it was an attempt at humor, but an empty, meaningless “guarantee” is worthless. Even worse, it shows gimmicky advertising is a priority over actual tool replacement policies.
It’d be better if they marketed the “FOREVER GUARANTEE” as being something like the No Hassle Forever Guarantee”, with the guarantee they’d replace any Husky hand tool with it’s equivalent on the spot, or something comparible.
To be honest though, I’d rather this warranty/guarantee stuff on hands tools just permanently cease and just have a decent standard warranty where you can bring in stuff that’s obviously defective and get it replaced. I’m tired of seeing people bring in garage sale hauls and get rusty old abused and neglected tools repaced with new ones. That’s not what the lifetime warranty is for.
We should put a stop to this stupidity before all hand tools are made in China.
OBDave
I bought a Husky mechanic set way back when they first came out – I want to say around 2002 or 2003. Back then Craftsman was still respected and HD was pushing the “lifetime warranty” thing hard to try and compete.
Fast forward a decade and a half – I finally break a 15 mm socket by being stupid. Then I grab the deep 15 mm to finish the job and, since I was being stupid, I break that one too. I walk into the Depot with both sockets, show them to the guy at the returns desk, and he walks me right on over to the tool department, plucks new sockets off the shelf, and sends me on my way with no questions asked.
Only problem – the new sockets are built with slightly thicker walls, and the deep socket is a few mm deeper than the old ones, so they don’t snap into the storage case nice and neat like the rest of the set. My 3/8″ ratchet, after a few thousand uses, seems like it’s on the way out – I’m assuming the experience when it finally starts slipping will be similar.
Based on that, I’d definitely buy Husky again – but I may never need to. I don’t, however, want to talk about the annoying ping sound my 20 oz. rip hammer makes every time I swing it – I don’t want that thing replaced, unless it’s with an Eastwing or Hart that I pay money for.
Rich
For Hart check out http://www.directtoolsoutlet.com
p
Reading this post reminded me to warranty a 7/8 combo wrench that failed on me. I warrantied it this morning with no issues at the counter. when I went to pick the new wrench up though, the sticker had the forever guarantee, and said made in china. the wrench looked horrible. It was labeled husky, but it was manufactured like a lobster claw. It looks exactly like a craftsman lobster claw with extremely thick and reinforced open end. I wanted to go get the wrench I turned in, but decided to get the lobster claw wrench anyways.
idk…. you can definitely tell the quality is terrible now. All their hand tools looked bad, made in China, stiff mechanisms, etc. I just remember husky tools being better about 10 years ago when I bought some beater tools.
I’m by no means a tool snob, but yikes. I think there are better tools now.
Clay
I’ve taken a set of Husky Allen wrenches back to HD (b/c one was stripped), but they did not replace it. I don’t think the tool said LW, but I trusted the brand name.
Moral: assume NOTHING; look (and Ask! ..multiple important workers) BEFORE you buy!
Clay
As the famous philosopher Tommy Boy once said, “Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer’s sake, for your daughter’s sake, ya might wanna think about buying a quality product from me.”
don
this guarantee is a lie. i have a broken half inch drive socket ratchet tried to have it replaced, the clerk at customer service desk at home depot said i needed the receipt
in order to replace it i have to take it back to the manufacture for replacement
i will not be buying my tools from home depot from now on I WILL BUY SEARS OR SNAP-ON
kim fenner
My husband just returned a broken Husky screwdriver to Home Depot and he had a hard time getting a replacement. They said they would replace it this time but said the 90 day return policy would be used in the future.
Stuart
Sorry to hear that, they are definitely in the wrong.
Kunhan
just tried taking a husky ratchet to hd to be replaced and they told me i needed proof of purchase, i’m actually really annoyed about the whole thing.
might start taking the 10 min drive to lowes for future craftsman stuff instead of my 3 min commute to hd.
Stuart
If in your shoes, I would have asked for a manager. Unless they had special reasons, they should have replaced it on the spot for you.
Johnny
Which troll in HD is an actual manager? Tried to return a husky 25 ft tape measure today at marble falls tx HD , the first troll named Jim sent me to the tool department to find exact replacement knowing it wasn’t there ! They no longer carry husky tape measures . Next troll named Art agreed with first troll Jim and tried to shuffle me a no name lower quality tape which I refused . Bought the piece of low quality crap because of the warranty . Not the first problem I’ve had with HD ! It literally is forever much like their warrant filled with crap. We now have a lowes thank goodness.
Anon
As a licensed General in AZ and CA, I can say that (even after giving multiple chances with a wide variety of their products, ie. tool chests, drills, shelves, table saw, and even a box cutter..) Husky is without a doubt the worst quality tool/product I’ve ever dealt with. Anything from screws loosening and falling out, tools literally falling apart while in normal use, to absolutely horrible designs for “pre assembled” products. Have had to replace clients garage shelving due to poor, quality and integrity of Husky products. It’s true when they say you get what you pay for. If you intend to put more wear rather than the occasional picture hanging. Stick with Dewalt.
Faustino
I have a 20 gallón air compressor I bought a couple months ago and the air line poped off what should I do for the warranty
Stuart
Contact Home Depot or Husky. If you have the manual, there might be a phone number to call.
Gerald
I am very disappointed with husky. I have a husky 25 ft tape measure,and they don’t even carry husky tapes anymore. I am going to switch over to Lowe’s or Menards for all my needs
Richard Wilmer
My 25 ft. Tape got a twist in it and my torpedo level ran out of water .Since HD no longer carrys husky where do you get them forever replaced? it’s to far to drive to China even if I had a return address!!
Stuart
If in your shoes, I would take it to Home Depot and request an equivalent replacement. Can’t hurt to try.
Donald Camper
I tried to return a Husky 1/4 ” ratchet today to home depot that was broke. I bought it years ago and it has been broke for a while. I was told I have to take it up with Husky if I don’t have a receipt. I bought it 15+ years ago and it was made in USA. After an argument about the posted no hassle guarantee sign next to the Husky tools I don’t think I will ever go back to that store. The store at Ridge Rd. in Cincinnati refused to honor the warranty. I will never buy the now made in China junk again.
KYLE E THACKER
The gear side of my 15/16 speed wrench is skipping. Can I bring it to home depot for a replacement?
Stuart
I would believe so, but you might want to check to see if they have a replacement in stock.
Don Camp
I just returned home from the HD in Cedar Hill, TX… I have a ratchet wrench with the same problem, was told I have to contact Husky ( the manufacturer) about the warranty on the wrench… Doesn’t sound like much of a warranty to me…
Jeff
The Warranty length varries by type of item. Lighting devices are lifetime. If you are willing to waste half a day arguing with them you may get satisfaction. I walked in with a broken Husky headlamp. That exact model is discontinued. At the first HD the service person told me to take it up with Husky and was totally unaware it is a house brand. When I said it is discontinued she said I was out of luck. I walked out and hit the HD down the road but took a different aporoach. I found a similar Husky on the rack, took it to the service desk, showed her the Lifetime info. printed on the back and demanded an exchange. She said she had to get the manager. She couldn’t find him and gave up and I left with my replacemant. Whether it is bad training or intentional, I would hesitate to take a chance with Husky or Ridgid after that experience.
Art
Games are being played with the statement “lifetime guarantee” I went to take a cracked socket back to see if the guarantee was real. I was told I would need my receipt. No one saves their receipt for a lifetime…I don’t care if it is not a lifetime guarantee, only if they state it is when it is not. Husky is only sold at Home Depot, they are pretending it is not their company.
Stuart
Ask for a store manager next time.
Husky’s full details (PDF) only mention requiring a receipt for 1, 2, or 3 year limited warranties.
Sal
Nowadays you can have your receipts emailed to you.
Only problem is (if its a problem for you) your information is stored on your email server until you delete it from the trash folder.
Robert
I have taken back Husky tools that have broken with lifetime guarantee. And I had the sales receipt. They were over 90 days I was told I could only exchange them if it was 90 days or under. H D would NOT exchange them told me that I had to send them back to Husky. Never will buy Husky again
Jack
I wouldn’t buy another Husky tool bag. The kind with vinyl pockets all around. They only last about 2 years before your tolls wear holes through the bottom of all the pockets. They need to reenforce the bottom of the pockets with something more durable.