A few months ago, I asked for your opinions on garden carts. Based on your feedback, I made my decision and went with a Gorilla Carts steel utility cart, GOR800-COM, with removable sides and 800 lb weight capacity.
I went with this model because it’s larger and sturdier than the lower models, it has a loop handle and not a tractor-compatible 2-in-1 handle that I would only ever use handheld, and because I could always add a dumping bin of some kind of need-be. The steel platform seems more useful.
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I’ve read complaints about pneumatic tires on all kinds of Gorilla Carts. Most complaints are that they go flat, and some recommended no-flat tire replacements.
Okay, I was prepared for that eventuality.
I ordered the cart from Amazon, and it arrived two days later. I marked it as a “gift” so that it would be enclosed in its own box, which I have found can give some added protection to items that would otherwise ship in their own boxes.
I opened it up, found small metal beads spilling out. One or more of the wheels’ bearings had been destroyed. I didn’t even bother assembling it. The garden cart wouldn’t work out of the box because the wheel bearings were busted, so I packed it up and requested a replacement from Amazon.
The replacement arrived today. It was laying down flat, and as soon as I picked it up, it made a rain-stick sound. Uh-oh. But maybe it’s something else?
I opened up the outer box, and saw dozens of teeny tiny ball bearings sticking to the tape of the product packaging, indicating one or more busted wheels – again.
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Needless to say, it’ll be on its way back to Amazon this afternoon.
On one hand, things like this happen. On the other hand, 2 out of 2 carts that won’t work out of the box because of damaged or defective wheel bearings?
I can understand upgrading the wheels because the cheap pneumatic wheels run flat every few days. And I can be understanding about a rare case of defective wheel bearings. But boy is this a sour experience.
There aren’t any other user reviews complaining about the same issue, so maybe it’s a fluke occurrence that just happened to hit me twice, or maybe they have a bad batch of wheels or bearings.
So, now what? Maybe I’ll try again in the spring, but only if I can plan to wait for replacement parts. Or maybe I’ll try another brand. All I know is that right now I feel burned that 2 for 2, I ended up with carts that wouldn’t be usable out of the box.
I should have taken a photo, but with the first box, the bearing shaft looked dented a little. What I’m thinking is that insufficient packaging or attention to packing led to jostling which bent the bearing and liberated the balls inside. I tried to move it, but it had been seized, possibly due to being bent a little.
More Info(The model I bought and returned, via Amazon)
What would you do in a situation like this?
Greg
why don’t you just buy from Lowes or HD? got mine there and no issues
Stuart
Time. Even if either store has exactly what I want, it’ll be some time before I can get to Home Depot, and maybe a month before I can revisit the local Lowes 30 minutes away.
Greg
I guess I can see your point, but usually when I’m getting something its because I need it and don’t have the luxury to wait 3 to 4 days for some online place to send it. In your case, this happened twice so two weeks later and still no cart. Don’t get me wrong, internet shopping has its place, but its largely best for esoteric items that aren’t available locally or no one wants to keep in stock because they don’t move quickly. (and are relatively small and light so shipping doesn’t cost as much or more than the item) But a garden cart? If I can get it local, no way I’d deal with online shipping unless it was half the price (or less) online. Tractor Supply has these things too and I’m sure there are other retailers I’m forgetting (Ace, Menards, etc.)
William White
And how long has it taken you to ship them back and forth? More than 30 minutes? Go to a local store and buy one. Northern Tools has a great cart. I have used mine for years with no problems.
Stuart
Nope. There are 2 Home Depot locations within 15 minutes and a 3rd within 20. The Lowes is 30 minutes away during slow times of day, longer if there’s any school, work, lunch, or holiday traffic.
There’s no Northern Tool around here.
Jim Felt
I’ve done just this with Home Depot now that my nearby stores have HD Lockers.
Before they existed the Pro Desk staff tended to misplace my packages and generally be “retail” bozos.
Oh. And the HD store product arrival text message Notifications tend to be a day late.
But they’re trying…
Gordon
What bothers me about Lowes is that I can get free shipping to the store, or pay $60 for someone to deliver it from the store to my house. My package was 180lbs and was shipped from CA to NJ via UPS. Is it really that much of an inconvenience to ship it directly to me?
One would think that they just want to get you into the store, but they put the pickup counter right inside the front door.
firefly
Generally it cost a lot less to ship it to a commercial address even though it doesn’t always make sense.I have a forklift at home and my resident have better access/parking in comparison to my business. Yet most of the time it cost more to ship something to my resident vs business address.
Lowes, or any major retailer for that matter, probably also have a contract with the carrier to bring that cost down even further if it’s shipped to their store. It make sense for the carrier. It’s one stop for them. Your package even delivered by UPS is just one in a thousand package that is delivered to Lowes. Beside they already have the loading dock, forklift and personnel readily available. So it’s just easier for Lowes and the carrier.
Stuart
Apparently the “last mile” costs a lot.
Plus, if being delivered to Lowes, an item might be included with a regular shipment, either from the same vendor, or as part of a regular distribution shipment.
Think of it this way – let’s say your friend/relative/etc asked you to bring them something. Imagine they’re meeting you at work, or another destination you frequent. Now imagine they instead asked you to drop it off at their house, a half hour out of the way.
Commercial deliveries can be done with a tractor trailer. Residential deliveries often require a smaller truck with liftgate. I recently had a delivery and requiring a liftgate to residential address added $120 to the freight fees.
JR
Based solely on my recent experiences with Amazon, I would lay the blame there. In the last 6 months I have had LCD panels cracked, lost packages while still in their AMZN carrier possession, mis-marked items, mis-marked again on customer service reship, same day deliveries that take 3 days, 2 day delivery that’s more like 4 days, etc., etc.
HD will ship straight to your home or you can ship to store and have them hold it for you. The Lowe’s here is hit or miss so I’m less likely to try them. Or try one of the other online tool vendors, sometimes the Amazon juice is not worth the squeeze.
Tony
I agree 100% with the comment above. I’ve bought several items (lawn mowers, garden tools, etc.) from Home Depot online which shipped to my house (free delivery) and have never had any problems. It’s hard to say conclusively if the problem you experienced is packaging-related, an item defect, or due to Amazon’s troubled and overly outsourced supply chain. But I would recommend giving HD delivery a try.
Stuart
These were delivered by UPS.
No signs of unusual handling or damage to the boxes.
Koko the Talking Ape
I was surprised to get a damaged book from Amazon. Apparently the damage (to the slip cover) had occurred in packing, not in shipping. The replacement had similar damage.
I wonder if they are just getting more careless in packing things.
Stuart
That’s happened to me before.
I complained once of twice when it bothered me and they gave me a partial refund.
I’ve had other distribution center issues before, such as damaged products in undamaged shipping packaging, and a candy thermometer that was used with fingerprints even.
That kind of stuff has become more rare these days.
Redcastle
Over here Amazon are using an ever increasing variety of delivery options including private cars and drivers whose provenance would probably not bear too much scrutiny. I always thought the press stories and associated photographs of parcels being used as frisbee until a plain white van started parking close to where I live and it would be surrounded by private cars and the parcels from the van would be transferred at high speed (thrown) to the cars. Fast delivery of goods in good condition was and remains a major plus point for Amazon (you can still find online sellers quoting seven to ten day delivery for screws) however in recent years Amazon have started to have issues in this area. Is it possible that the goods were sourced from and delivered by “outside the norm”?
satch
Redcastle, same here in the States. We now see any and every sort of person with ‘I have a van and am now a professional courier’ sort of thing weekly. There isn’t even a common sort of vehicle recommended evidently. They show up in everything from Mercedes Sprinter to a Hyundai car. Most are okay. They are just trying to make a living or a supplemental income. But some of them look just out of jail, do not knock or leave any sort notice they were there. Well, other than an email notification it was just delivered. So far no major issues but…
As an aside, last Christmastide I wanted to throttle the UPS driver. My wife and I had ordered a rather large amount of products from Amazon and whilst the delivery dates were all allegedly different, I started getting notices one morning at work they were being delivered. I mean every few minutes. So I knew they were one delivery and they were notifying me as the driver scanned in the delivery as complete. Many were from third party sellers, hence the multiple packages. Anyroad, I begged my boss for a few minutes off work to go home and make sure they were not piled high where every lout with sticky fingers could see them.
Sure enough, I turn down my street and from half block away I see this bright red coloured object sitting about three feet in the air. Amazon was using these red coloured boxes for seasonal shipping and he piled everything one on top of the other and you guessed it, crowned it with this bright red box. Why not just put up ruddy sign that says; steal parcels here? We have a stairs up to the house with a slight wall by the garage. He couldn’t have laid them there? Couldn’t have laid them side by side? Nope. Tall and proud. Thankfully no one had bothered with them.
fred
I’ve been having some bad experiences lately with Amazon’s own shipping service (tracking numbers TBA….) At time I’m told that items have been delivered – even “handed directly to the customer” – only to have them arrive days later. I suspect that the drivers are under some pressure to deliver on-time – so may “fake” things to improve their statistics and either earn or keep some of their pay/bonuses.
I can’t say that I’ve had much delivered damaged .
For wheels on a cart designed for garden use – one would think that the design and manufacture – would be able to take some jostling in shipping without bearings coming loose. It might be that poor tolerances in design or sloppy work at the factory – may be just as much the culprit as bad packaging/delivery. As I’ve noted before – I tend to see reviews of many China-made items that do not follow what one would think of as a normal distribution – rather being skewed to both ends of the spectrum. Maybe those giving a #5 rating are just less demanding – or maybe they just got lucky – while those who rate the item #1 represent the lack of QA/QC in manufacture/assembly.
John S
Amazon also seems to be taking some liberties describing 2 day shipping for me lately. Sure shipping time is technically 2 days, but it will stay in “preparing to ship” for 4-5 days. I wonder what I’m paying for anymore with Prime thats the only reason I have it (don’t care about the other services).
Brian K
Yeah, it’s been noticeably worse the last two years than it was before. Many times the “guaranteed delivery date” listed at checkout is not when I end up getting it.
Gordon
On the flip side, I once took the delayed shipping because I was going to be away for 2 days and wanted it to be there when I got back. The expected delivery date was for Monday, and the package was shipped and delivered on Saturday. Kind of annoying.
Adam
One of my more recent pacakge came via Amazon employee in a Enterprise van. What was cool, was when I tracked it, it actually gave me the estimated time, and said I was the next stop. Not so cool was I think I was the next stop for too long. Either the driver took a break (not surprised after seeing them), or Amazon is really bad with aggregating deliveries together. I don’t think a UPS truck goes more than 60 seconds with out stopping, not 25 minutes.
More annoyingly was their arrival. I guess they thought our quiet neighborhood needed package delivery music. Blaring reggae music out of the windows-down van. I told the driver, while sporting their minimal white tank top under a yellow safety vest, this wasn’t that kind of neighborhood. “That’s what I’m use to.” Well buddy, you are on company time, and you look like you want to be fired (or Amazon gives 2 dingle-berries about appearance). I was sort of embarrassed having them pull in my driveway.
If that becomes the norm, I want the option for UPS or USPS handling my stuff.
Jim Felt
Maybe Amazon could offer a Preferred Amazon Delivery Driver Music Menu option?!
Kind of like their silly Treasure Trucks!
That would be a hoot.
Pete
your delivery driver was an independent contractor. Similar to uber that uses a similar or even same network. Most independent contractors don’t realise they are paid as a 1099 and will owe taxes. So while yes he is on company time he is his own boss….
Ricardo
Exactly, this driver isn’t a direct Amazon employee, therefore is a independent contractor. While I can understand “loud” music being an issue, given Amazon’s track record and how the division that hires these drivers will probably hire about anyone. I’ve not only had an expensive rolling tool cabinet damaged, I’ve had countless over items damaged as well. Considering this was damaged by their drivers, not UPS/USPS and in some cases I was only given a partial refund, I refuse to buy anything from Amazon again and I’ll provide a reasonable explanation below.
By no means am I rich and this took multiple months to be able to afford this rolling toolbox, only to have this damaged and somehow Amazon managed to get out even giving me any type of refund either. Unfortunate reality is there are dishonest crooks out there, yet why on earth would I intentionally damage this box given I worked extremely hard to save for this?
No store is perfect, yet I’ve never had the problems I’ve had with Amazon. Even Wallmart hasn’t been as bad as Amazon and that is speaking volumes. If I can get this product locally, I try to. Otherwise, I use more reputable company that will at least use UPS/USPS. UPS isn’t perfect by any means, however they at least have some standards they must follow.
Stuart
I’ve found that metal tool storage chests, cabinets, and mobile tool boxes stand a high chance of shipping damage.
Home Depot does an OK job shipping things, but I prefer their slightly more expensive delivery service. The cheaper option results in shipments being dropped off without signature, which doesn’t give users the option of refusing damaged goods.
I’ve had mangled tool boxes delivered by Zoro, and I couldn’t tell if the damage was done at Zoro’s warehouse, or in transit.
Some metal tool storage products are designed for in-store purchase. Others are a little more robustly packaged for home or commercial delivery.
I’ve heard of shipping and delivery issues with Amazon, but probably because they go the cheapest shipping option based on size and weight, or perhaps their warehouse staff aren’t as well-experienced with handling tool cabinet-sized products.
Years ago I had delivery of a Beta tool cabinet from Amazon, and it shipped via freight. It was a great experience.
I bought a TV from Amazon, and the “white glove” delivery service handled things smoothly. My previous TV was also purchased from Amazon, and it was small enough to ship UPS. Everything was fine.
A Gladiator workbench from Amazon was a mess.
My son’s Power Wheels arrived banged up, but otherwise okay.
I’ve never had a problem getting a satisfactory resolution from Amazon, although I suppose returning a second product and giving up might not be considered a satisfactory resolution. Sears, on the other hand, was the worst of the worst. https://toolguyd.com/i-gave-ordering-from-sears-another-try-and-deeply-regret-it/ They never arranged for pickup of the damaged item – I had to catch a UPS driver and help them load it – and they tool forever to give me a full refund. They gave me a partial refund and after I caught it and brought it up, they tried to convince me to accept the tax part of the refund as store credit.
Jim Felt
Hmm. I’ve no idea what to say about your cart woes. However I do know from the 200+ Amazon orders I’ve received so far this year a few observations.
They either come to a business location (95+% M-F) or a residence. We’ve not had a single packaged mangled resulting in a return. Zero.
A couple of questional internal packing issues resulting in no real damage. Like a RollAir compressor pushing out of its importer’s box to no effect.
They are indeed using more Amazon branded delivery trucks but UPS and even the USPS are the vast majority.
And to be honest with one recent exception at literally 9 PM for a home delivery (dumbasses) I enjoy the GPS enabled Delivery Maps indicating how many deliveries are ahead of mine. They called off the delivery so predicted for just past 9 PM. And it came the next day. A Sunday.
This pattern is seemingly normal at least in the Pacific NW. Dunno about the larger world.
Oh. And I am a Prime Member first for deliveries and now as well because of Amazon Music (instant downloads with most CD purchases) and my wife’s addiction to streaming TV including Amazon Fire.
All just an FYI from the Left Coast.
fred
I’ve had packages delivered to different residences – one that is set well back from the road. I don’t recall much being tossed around and thus damaged – but do see some differences that might be attributed to ease of delivery. None of my properties are anything like remote or desolate. I wonder how they do delivering in open country or to really remote addresses.
Marc Cohen
Fred,
I live in rural New Hampshire at the end of a dirt road. I have neighbors but you cannot see them. Amazon Prime is almost always delivered by UPS and I’ve come to know the driver over the years, yes the same driver has been doing my route for years. I have never had an issue with his deliveries. If I’m home, he’ll even place the boxes in my mud room for me. That’s not to say I haven’t had issues with Amazon packaging, but for the most part items arrive undamaged.
I use Prime shipping a lot – nearest Home Depot is 30 minutes one-way. I would much prefer to shop locally, but most times what I want is not available (and I understand there is a cause and effect thing going on here).
-Marc
Stuart
I can’t blame Amazon for what happened. I can’t even blame UPS, since there’s no obvious damage to the packaging.
Dave
You make at least a portion of your living reviewing this stuff, and it’ll take you a month to get to a store that has what you need to review that’s 30 minutes away?
Bet you spent a lot more time than 30minutes unboxing and reboxing the 2 damaged ones… I bet you’d have been halfway the the store by the time you got the item looked up and the initial order placed, also.
A shortcut is often the longest distance between 2 points.
Stuart
This was a “good to have” item, not a “I need it NOW,” and stores have limited selection. Neither stores have the exact model available near me.
Unboxing took under 5 minutes each time, and UPS drop-off is close by.
A Home Depot supply run can be quick, taking maybe 40 minutes there and back. Lowes takes over an hour just in the car. This wasn’t a good enough reason for such time investment. I also didn’t expect for 2 our of 2 units to have busted wheels.
If I could go back in time, I just wouldn’t have bought the cart. Maybe I would check for it the next time I head to HD or Lowes, but I wouldn’t make a special trip out there.
John S
I honestly do not like Lowes or HD but they serve a purpose, and I go to them more than any other stores in my life. I can get to one within 5 mins of my house, the other 5 mins from my child’s school, another 5 mins from a family home. They are everywhere.
Gordon
FWIW, I bought the Poly dump cart with 2-in-1 handle off amazon. It arrived in perfect condition without any issues. Many reviews said it is the newer version of a similar model that apparently addresses the QC issues. My tires look very different than those, and have bushings, not bearings.
Funny enough, This was a different cart I was looking at. https://i.imgur.com/dEjsobq.png
WBDubya
I have the Gorilla Cart Poly Dump cart and love it. I did have an issue with one of the tires – I actually sliced the sidewall when I was trying to cut the packaging strap off. Oops. Tire still held air so I continued to use it. Gorilla Carts sent me a NC replacement.
fred
My wife uses a Rubbermaid dump cart at our principal place – and has one of the kid’s old red wagons down in Florida.
https://www.homedepot.com/p/Rubbermaid-Commercial-Products-7-5-cu-ft-Plastic-Yard-Cart-FG564200BLA/100344354
928'er
I ordered a bicycle computer from Trek using my P.O. Box as the shipping address. Trek shipped it by UPS – in spite of the fact that UPS doesn’t deliver to P.O Boxes.
Rather than contact me, UPS somehow found an old street address and left the package on the porch at an address I had not lived at for at least 6 years.
When I contacted UPS to try and arrange pick up, the customer service rep hung up on me. UPS did nothing to rectify their error. Trek finally shipped a replacement via USPS. I’m done with UPS…
Frank D
I’m sorry but I have to LOL for a second about the Gorilla rebrand with inflated specs … it looks exactly like my no-name / bargain brand garden cart from 15 years ago … without the quality control.
But, I know the pain of ordering large items online, onlie to have them only sufficiently packaged from the factory for uncrating at a big box store. Too many times have I been bitten by the same boxes been used for shipping by freight or parcel … and arriving damaged.
RC WARD
Every large item that I have had shipped has been damaged. I would buy something large in person if any way possible. They have zero respect for packages it would seem.
Redcastle
I ordered an item for next day delivery four days ago which I needed as soon as possible (I have learnt not to order for next day delivery on a Friday). Usual quick confirmation that the order was on its way, checked the next day on the tracker and it was in depot, left, depot, expected to be delivered by 21:00 which was the status throughout the following day. I could have called Amazon’s helpline but I was not in the humour for an endless series of apologies and promises that the matter would be reported, I just wanted my delivery. Following morning the status was unchanged. Around lunchtime my neighbour knocked and handed me my parcel (Amazon has probably done more to develop relationships between neighbours in London which is notorious for neighbours never speaking to each other than anything else) he said that he had noticed written on the parcel was a note “not on my f***kin route” he asked the driver what it meant and he said whoever had originally been given the delivery had just dumped it back at the depot at the end of the day. Amazon are pushing very hard over here the concept of giving them access to your home to deliver their delivery drivers would need to present themselves much better for that idea to gain any traction with me. I recognise and appreciate that Amazon does work well most of the time however over the last two years and particularly the last twelve months their failure rate is rising, perhaps they are becoming a victim of their own success.
Hang Fire
Everyone has bad delivery stories, I do too. I think Stuart’s story is more one of bad hub design and bad packaging.
I’m going to introduce the concept of “peak delivery”. That is, our current infrastructure of FedEx independent contractors and UPS union drivers is not sufficient to handle the rising load of residential Amazon and other e-deliveries. Business deliveries, yes, because businesses are concentrated and get multiple packages per day, plus pickups.
Only the USPS has the infrastructure to deliver to everybody, but there are costs and delays involved in using them. FedEx has SmartPost and UPS has SurePost, which use USPS for last mile delivery. I never hear anything good about these services. When I get stuff through them, there are always unexpected delays.
I got a similar Chinese made cart from Tractor Supply some years back. I hated it, sold it at a yard sale and got a two wheeler that hooks to my garden tractor, and a Radio Flyer little red wagon. The main problems I remember with it:
* The sides didn’t come off or go back on easily
* It was almost impossible to back the garden tractor while attached
* It fell over often (I do have steep grades)
I suppose if I used it hand pull only on a moderate or flat grade, it might have been fine.
Bart
Sounds like this is a case where having it shipped just isn’t going to work. Despite the inconvenience of going to the store, I went around and around with buying a TV off of Amazon a few years ago and eventually broke down and bought one at Best Buy locally because 3 out of 3 arrived with shipping damage. 2 out of 3 didn’t have any visible damage on the outside of the box, but it was fairly obvious that at some point someone wasn’t careful in handling the box and it took a blow that the packaging didn’t account for.
I’d almost want something like that to have a sintered bronze bushing vs a ball bearing anyway. It is going to get wet, and unless they’re using a good grade of sealed ball bearings (and they obviously aren’t) they’re just going to rust and lock up eventually.
Brett
For what it’s worth Amazon does stock mixing now so who knows who even actually supplied you with your defective carts. My faith in Amazon is going down fast with all the counterfeit stuff they’ve been sending out, no matter what vendor you’re buying from.
The cart manufacturer might be interested in just shipping you a replacement wheel.
I think HD and Lowe’s both do free shipping if you’re over a cost threshold ($50?). Not that much different from buying from Amazon except you’ve got a retail location to visit to make it right if things go wrong.
Nathan
Like others I’m sort of inclined to lay this on amazon more so that gorillia cart.
I bought my dumper from lowes and it’s been fantastic out of the box. but I got to pick one that wasn’t damaged sitting on the shelf and I hauled it home myself.
I would again look to see what the other store/shipping options are. I’m still working on convincing my wife to stop our amazon prime account. I find more stores are competitive price wise or since they now charge tax on everything we buy – brick and mortar stores are just as reasonable.
anyway. good luck.
Vinny
Bought one from Amazon. It came bent, smashed, and missing the rear gate. I was in a pinch and really needed it so I just ordered another rear gate and bent everything into shape, but man I’m still annoyed at how much crap I went through with it.
I’m happy with the cart but not pleased with the “getting it” process.
Frank D
The issue really is the manufacturer / factory packaging items very basically and minimally for pallet and container transport.
Everything is packed just enough to sit flat in its box on a pallet or crate, be lifted off and unboxed. They’re not packed for single unit shipping by truck nor parcel shipping.
I have had $$$$ items arrive scratched, beaten up, broken to bits inside of an intact box because there were just pieces of sheet paper separating the various parts.
It would be fine if just remoced from a pallet and placed in the back of my van or truck. Totally different story to go through 500-1000-…2500 miles of commercial shipping, hubs, …
ShawnB
My thoughts exactly — especially with large/heavy items, many manufacturers have not adopted to the e-commerce era. They are still using packaging from the days when practically no one would pay to ship a large, heavy item individually via UPS/FedEx. It was worth the cost to just send replacement parts for the occasional damage — in exchange for less packaging expense, less space per unit in the shipping container and warehouse, etc.
I learned this when I bought a MoJack Pro from Amazon, by the time it got to me all of the large heavy pieces were free floating inside the box. It would not have helped if Amazon wrapped the box in several layers of packing material, they would have had to unbox it and repack the parts individually.
I imagine that Amazon is tracking the return rates, and at some threshold will refuse to carry the item until the manufacturer improves the packaging.
fred
I looked to purchase a Festool 2700mm (106 inch) track back in early 2014.
I had read some cautionary tales on Festool Owners Group – about damage in shipping. But I rolled the dice and decided to go with Amazon because of their good return policies. I might have saved the sales tax – but laid out the $320+ to buy via Prime. The track came via a small shipping company – in an oak and plywood crate that I still use to store the track. I suspect – as ShawnB says that Amazon had some bad experiences in shipping the item – and that their markup between Amazon’s cost and Festool’s fixed price – was enough to cover the special handling. Not all of my Amazon shipping experiences have been this good.
Frank D
Which reminds me of ordering a 36*72 beveled glass tabletop online for a fraction of the cost of local glass dealers. I was convinced we were rolling the dice and have issues.
( we have experience shipping glassware in and out, we double wrap and double box stuff going out but have received $$$ glassware broken in a cheapo shoebox with tissuepaper )
The tabletop came double wrapped in foam and plywood, standing up like a door in custom casing and secured to a pallet. I was seriously impressed!
Todd
For a constructive answer, contact Gorilla Carts. The reviews indicate they are reasonably responsive in handling issues. I have two of their carts, 1 I bought locally and another from Amazon. No issues personally, so I cannot vouch for their customer service.
RCWARD
Every large item I’ve had shipped has been damaged in some way, EVERY ONE. Don’t trust anything large being shipped. Those cheap tires they use never hold air seems like to me. I have a gorilla cart that I bought at a “ do it best” store and it has been ok for the most part.
Ron
I have now owned a Gorilla Dump Cart for approximately 5-6 years. It worked well when first purchased; however, the one year warranty should have caught my eye when I purchased the cart. Presently, my GDC has a 4″ crack in the dump bucket by the handle, all of the tires are dry rotted and will not hold air any longer and the poly bucket has two good sized hole in it. This cart was never abused.
Sandimac
I just got a 4 cu ft gorilla cart and all four tires came flat but other than that they seem okay I’m glad I just happened to pick up a little jump starter with an air compressor on it while I was out.. still makes me wonder about QC at the gorilla cart plant..
Jon
Gorilla cart company is so frustratingly close to being a great product but for their known tire issues. You also can’t just go get 13” wheels to replace them because gorilla cart is designed in such a way only their wheels will fit.
To add to this frustration getting a replacement part or someone from their company on the phone is next to impossible.
Needless to say this has been my experiences and may or may not reflect other experiences as well.