We’re running a short ad campaign with KC Tool this week and next. After that, we have a fun giveaway planned. Of course there will also be reviews of tools from their vast product catalog, and we’re working on arranging some great money-saving deals. It seemed like now would be a good time to talk about them in a post and to ask for your feedback.
KC Tool is, in their words, America’s #1 German Tool Distributor. I have been hearing about them more and more recently, and their word-of-mouth feedback seems to be quite positive.
If you’ve shopped at KC Tool before, how was the shopping experience?
Here’s what I think:
KC Tool specializes in German tool brands, and currently carries Wiha, Wera, Knipex, Gedore, Heyco, Witte, Orbis, Ochsenkopf, Rennsteig, and Fein. There might be a couple of others, and I’m told that they’re soon bringing another brand into the mix.
Product Selection and Availability
From what I have seen, KC Tool has very good selection, and clear in-stock representations. Nothing bugs me more about another german hand tool dealer than when I order a product only to have to wait weeks for it to arrive. This is 2015 – I don’t want to have to email a store for a stock estimate.
For example, this Gedore 1/4″ hex deburring bit is “imported on order,” and expected lead time is “1-3+ weeks”. This Gedore pipe cutter is in “USA inventory” with a “1-3 business day” lead time. Others, such as this Wiha precision screwdriver set is “simply in-stock.”
With the major brands, of course there’s going to be some overlap with other sellers. But there are some hard-to-find offerings, such as this Gedore vegetable knife. Can you tell that I’ve been using their website to explore Gedore-branded offerings?
Prices seem to be decent. Sometimes they’re a lot better than on other sites. For most products, KC Tool’s prices seem to be competitive or slightly bad. And some tools are a little pricier. I like the ratio I’ve seen of tools that are lower priced at KC Tool vs. higher priced, but there a couple of specific tools I wish were priced more competitively.
They offer free shipping on orders $50+, and they have a tool deal of the day special that I’ve been following closely. There are some nice deals there, and they occasionally spotlight tools that strike my interest and tempt my wallet.
One more thing I like – Country of Origin details. Because not every German company-branded tool is made in Germany. For instance, Wera precision screwdrivers, which are discussed in my best precision screwdrivers (in my toolbox) roundup, are made in the Czech Republic. That doesn’t mean much about their quality, but it’s good to know if you don’t like COO surprises.
And there are pictures for the products. Maybe some are representative of their categories, but not “image coming soon” placeholders. I have only come across 1, maybe 2 SKUs that lacked an image (at least outside of the image-lacking Rennsteig tool category). This means that I can see what a Torx gauge is without having to download and scan through a huge PDF catalog.
What Do You Think?
If you check out KC Tool’s website – and I think you should as there are lots of cool tools there – be sure to leave some feedback here. I want to know what you think about KC Tool, whether you’ve shopped there before or not. If you ask me, there needs to be more linkage, such as to Orbis brand products they carry. Those angled pliers look amazing.
P.S. My “secret shopper” failed to deliver, and so I couldn’t fit a customer service section in time for this post. I’ll try to arrange for another go, maybe this time with a long-time ToolGuyd reader and commenter or two.