It looks like Lowe’s might be bringing some changes to their military discount and appliance return policies.
We have heard from several anonymous sources, and although the information seems to corroborate, it is best to consider these to be rumors until the claims are officially substantiated.
According to the reports, Lowe’s is rolling out updates to their military discount and appliance returns policies on March 9th, 2022.
We asked Lowe’s for clarification and confirmation, but their PR team has not yet responded.
Update: Judging from readers’ comments, Lowe’s has indeed implemented changes to their military discount and appliance return policies. As of May 6th, 2022, Lowe’s still has not responded other than to say they’ll be forwarding our inquiries to the appropriate contacts.
Here is what is being said:
Military Discount Changes: The military discount will no longer apply to select product categories. From what has been relayed, certain products in lumber, building materials, and electrical categories will no longer be eligible to receive the 10% military discount.
One source said that affected lumber products will include dimensional lumber, plywood, and OSB, and that affected electrical items include wire and cable.
The changes – if true – can still be significant even if limited in scope.
There are some existing exclusions already, such as gift cards and “volume or special discount programs (including, but not limited to, Contractor Packs, Buy in Bulk, Bulk Savings, Special Value, New Lower Price, and Was:Now).”
Appliance Return Changes: Sources are saying that customers will have 48 hours from delivery to return major appliances. Customers with products in original, unopened packaging or purchasing with LLC will still have 30 days to return.
(It has been explained that purchasing with LLC refers to Lowe’s credit cards.)
Looking at Lowe’s return policies online, major appliances are currently covered by a 30-day return policy.
I would presume that damaged or defective merchandise would be excluded by the rumored policy change. If so, this would most affect buyer’s remorse returns, measurement error returns, and other such reasons.
As you might be aware, Lowe’s recently launched a new PRO Rewards Program. If these rumored changes are indeed scheduled to go into effect next week, could it have somehow been prompted by Lowe’s “MVPs” program?
We’ll update this post once we learn more.