More Beta Tool Cabinet Drama

My 2 new Beta tool cabinets showed up the other day, and I am very excited to start loading them up.

There was a bit of a headache though.

I’ll start at the beginning.

I LOVE the Beta Tools cabinet that I ordered over 15 years ago.

I had been wanting to get more Beta Tools single bay rolling cabinets for a while. I inquired about USA availability 5 years ago and then asked about country of origin 3 years ago as I was seeing mixed messaging at different sellers.

Beta Tools did send over an RSC24 for testing, but with a 5-drawer configuration that’s not very useful to me, at least not for regularly-accessible tools. I’ve tried a few different setups, and it’s been holding supplies nicely.

I’m reorganizing my workshop, and there’s now immediate need and room for 2 single bay cabinets with shallow drawers. Yay, I can finally justify them!

On paper, Beta cabinets don’t seem like a good value compared to other options, but I’ve been using my older orange model for long enough to know the quality is great.

With a Zoro 20% off coupon in-hand, I placed the order for 2 RSC24 cabinets in blue and orange.

After I had attempted to cancel my recent Beta Super Tank order, I contacted Zoro and requested cancellation of the 2 single bay Beta tool boxes too. There’s a whole story as to why, but that’s not important here. All you really need to know is that I had changed my mind.

Zoro said that they would request cancellation and that they give their suppliers 2 business days to respond.

I checked the other day, and it said my order was cancelled. I was a little disappointed, but also glad.

I was out with my family on a New Year’s Eve snack run when I got a phone call.

A delivery driver had pulled up to my house and asked if it was okay to leave the items in the driveway.

WHAT DELIVERY?

Apparently my order was cancelled, shipped anyway, and were in my driveway.

I got home, removed the cardboard covers, cleared out some stuff from the garage (I’d been cleaning it and wasn’t ready for any delivery), and brought in the cabinets.

Leaving them outside didn’t seem like a good idea, as we were set to get more snow overnight.

Here they are.

I looked at my email history, and apparently Zoro sent me a notification the other day saying that both items were removed from my order. Zoro also never charged my credit card.

Before that happened, they told me that cancellation wasn’t guaranteed and that if the order shipped and arrived I can then contact them about a return. I told them that if the cabinets shipped out anyway and couldn’t be canceled in time, I’d keep the order (assuming all was well and there wasn’t any damage).

If they didn’t ship, I wanted the order cancelled and refunded. If they did ship and there was no damage, I would have been okay to keep them, because I have been eager for these cabinets for a while.

Once my Beta SuperTank order (discussed in the other recent post) was cancelled, I placed an order for a Gedore mobile workbench. (I still need more storage, I had some test sample funds to spend, and love exploring storage.) For that order, Zoro immediately put a payment charge/hold on my credit card, despite it not expected to ship for 2 weeks.

For whatever reason, I cannot find any charge or hold on my credit card for these Beta cabinets.

I emailed Zoro.

I couldn’t touch the cabinets for 2 days, in case they needed me to return them.

I’m happy to assist you today. Your order has successfully been canceled and the items will not ship.

But they did ship. And were sitting in my garage. Now what?

I called Zoro and… this kind of thing happens, where a cancelled order will still be shipped. They had a protocol for manual invoicing, and so that’s what we did, and they’ll process the payment for the order.

I asked what would have happened if I hadn’t called, and the customer support agent didn’t have an answer.

But I needed to call – I don’t need any bad karma hanging over me or these tool cabinets.

So, I ordered the cabinets, cancelled them, they arrived anyway, and I paid for them.

They’re a little redundant now, as the incoming Gedore workbench I ordered also has mostly shallow drawers, but I definitely have use for them.

As they did last year, Beta Tools USA jacked up their prices on 1/1. I could have sent these back, but if I changed my mind again and decided to buy in 2026, it’d cost me a bunch more.

This was definitely a very annoying situation. I couldn’t find any COO info on the packages, but the last I checked the RSC24’s are made in Italy.

I’m looking forward to breaking down the pallets, installing the wheels, and putting these cabinets to use.

Getting more Harbor Freight US General roller cabinets would have been less of a headache, but I really like the Beta cabinets’ size, build quality, and user experience.