I’ve really wanted to ditch my gas mower for several years. I was supposed to receive a sample of Dewalt’s 2x20V mower this spring, but after waiting and waiting several months, I grew frustrated and purchased the mower I’ve been eyeing for some time: the EGO 21″ push mower (LM2101).
Clayton reviewed a cordless Ego lawn mower here several years ago, but that was the LM2001, a 20″ mower with a 4 Ah battery. I purchased the LM2101, which is an updated model with a 21″ cutting width. It also comes standard with a 5 Ah battery.
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Let’s start off with a list of specs:
- Runtime: 55 minutes
- Deck: 21″
- Weather resistance: IPx4
- Cutting height: 1-1/2″ to 4″
- Grass bag capacity: 2 Bushels
- Single-lever, 6-position deck-height adjustment
- Output: mulching, bagging, side discharge
- 3 position handle
- Folds for compact storage
- LED headlights
- 5 Year Warranty
Ego claims that their mower has the torque of a gas mower and can cut two miles or 45 minutes on a single charge of the included 5.0 Ah battery. They walk their runtimes back in the manual where they say that the 45 minute runtime is under a light load. If you run a medium or heavy load the runtime drops to 30 or 20 minutes respectively.
The quick charger can charge the battery in 40 minutes, so if you do run out of juice in the middle of your lawn, that gives you enough time to run out and get lunch.
Ego has a variety of 56V electric outdoor Power Equipment (OPE) like blowers, chainsaws, and string trimmers, and the included 56 V ARC-Lithium battery is compatible with all of them.
Home Depot claims the mower has a 21″ cut capacity, but I dispute that claim. The Ego website is careful to say that the mower has a 21″ deck. The blade is actually slightly longer than 20″ and the underside of the deck is 21″ wide. I would actually classify this as a mower with a 20″ cutting capacity.
For $400 you get everything you need to mow your lawn: the mower, battery, and charger. Plus you get the bag and mulching plug. Some sources say that you have to request the side discharge chute, but it came packaged with my mower.
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Price: $399
Buy Now (via Home Depot)
Starting the Mower
The first thing you want to do when you get the mower home is open up the box, pull out the battery and charger, and charge the battery.
While you’re waiting for the battery to charge, you can finish pulling the mower out of the box, assemble the grass bag, and set up the mower. You’ll probably have to wait a while because none of that other stuff takes much time.
The metal frame slides into the fabric bag and there are clips that attach to the frame all around the opening.
Once the battery is charged, drop the battery into the battery box on the mower — making sure the battery is on the rails, and then press it down hard enough to hear the click of the locking mechanism.
The mower has several different handle positions. To change the position you squeeze the green handle on the left side of the mower. The five positions are the storage position, a forward position to make it easier to remove a full grass bag, and three different heights to adjust for the size or preference of the person mowing.
Adjusting the cutting height of the mower is really easy, there’s handle on the left side of the mower that adjusts the deck height — you just have to move one lever to set the height of all the wheels. The lever has 6 positions to adjust the height from 1-1/2″ to 4″.
Starting the mower takes a few times to get used to. Normally for lawn mowers, you pull back the safety bail toward the handle and then start the mower. With the Ego, you extend the handle, push the start button, and then pull back the bail.
The handle extends when you unclip the sides. For the mower to start and the clips to snap closed again, you have to fully extend the handle. You can hear the click of an electrical switch inside the handle when you fully extend it, it is the switch that keeps the mower from starting when the handle isn’t fully extended, not the clips being unsnapped like Ego claims.
The mower lets you know when you are running out of juice. The battery and the mower start shining red. When this happens you have about 15% of the charge left. If you overheat the battery or the mower, the lights will shine orange — something I never had happen.
There are two blade options for the mower, the stock blade and the optional ($22) high-lift blade. The high-lift blade is designed for increasing the efficiency of bagging. It is also rumored to increase the cut quality. The downside is that it weighs more, will drain your battery faster, and is noticeably louder.
Above you can see that there is a 4dB difference between the stock and high-lift blades. this may not sound like much, but it is a huge difference. With the stock blade I can comfortably wear loose headphones on a moderate volume or have a conversation comfortably. With the high-lift blade, I have to increase the volume to an uncomfortable level.
I purchased the high-lift blade to try and get more suction under the mower. My lawn is a mix of bluegrass and fescue (with plenty of crabgrass too), so most of it is thin and wispy. I like to leave it longer in the middle of summer to help with the heat of the sun.
I honestly didn’t notice any difference in cut quality between the two blades. This isn’t a knock on the Ego mower, even my old my prosumer gas mower left some grass lying down.
Bagging
I’m actually pretty impressed with the little bagging I’ve done. The bag on my old mower would fill up maybe to 1/3 full and then start filling up the front of the bag, leaving all the space in the back while blocking any more debris from getting into the bag.
The Ego blew the grass clipping all the way to the back until it was mostly full and only then did the front start filling. The bag is also deceptively small. It packed way more grass clippings than I thought it could. I was dumping it in a yard can and the clippings kept coming and coming.
It was way too late to pick up leaves, but I found some in a corner of the yard to try out the leaf bagging. You can see the trail I spread out above. This was with the stock blade and the mower set to height 2.
I was pretty impressed by the bagging with just the stock blade. With both the grass and the leaves, it threw the yard waste all the way to the back of the bag and only filled the front when the bag started to fill.
Mowing in the Dark
Not many push mowers have headlights, but the Ego does. The lights are activated by pressing a button on the back of the “head.”
My town has an 8pm noise curfew, so for most of the mowing season there’s plenty of sunlight light out. But with the Ego’s ultra quiet operation and the headlights, I was out mowing well after sunset. The only problem was the mosquitoes.
The angle of the headlights just includes the edge of the front wheels, so you can follow the previous row.
Do you really need to be mowing after dark? I don’t know, but now it’s an option.
Side Discharge
The included side discharge chute seems like an after thought. It’s a little difficult to get into place and much of the grass actually falls onto the rubber blocker below or the ground behind the mower. Some of the grass also gets stuck between the deck and the chute.
To help demonstrate how the side discharge chute is installed and where the grass actually ends up, I put together the video below.
Running Time
I can cut my entire front yard (4400 sq. ft) and side yard (2200 sq. ft.), on one charge. This takes me 35 to 45 minutes depending on how fast I cut and if I have to move stuff out of the way.
I haven’t pushed the mower any farther than this, because I usually save the back yard (another 3000 sq. ft.) for another day. But I know I’m close to the limit with the front and side yards because when I used the headlights, I was just barely able to finish these yards before the red lights came on saying I had 15% of the battery left.
Storing the Mower
One of the things I like most about this mower is that it folds up easily and stores upright. Above you can see how much space this saves. Sure, the handles on most mowers can fold down, but that usually involves unscrewing four different knobs, and then if you’re lucky the wires and pull cord don’t get in the way. You still don’t get to stand a gas mower up on its side.
Final Thoughts
My family and neighbors really like this mower. Everybody comments on how quiet it is and how easy it is to push. My 14 year old daughter actually used it for a while. It’s so light it’s actually easier for her to maneuver than my old self-propelled mower.
I was mowing one night and I stopped to let a couple pass on the sidewalk. They slowed down and the wife asked if that was a battery powered lawnmower because it was the quietest lawnmower she’d ever heard.
Pros:
- I really like how quiet the mower is — no hearing protection required. Rather than the drone of the lawnmower engine, you can hear what’s going on around you.
- I like that it takes a fraction of the space to store than my previous gas lawnmower.
- The cut quality was just as good as my old $500 gas lawnmower.
- The mower is powerful enough to fill the bag from back to front, so you don’t have to keep stopping to empty a half full bag.
- No more oil, no more gas, no more finicky pull starts. Drop-in a charged battery and go.
- The mower is light and easy to maneuver
Cons:
- The handle isn’t as rigid as I would like and there is play between the handle and the mower.
- The side discharge seems like an after thought.
- There aren’t many downsides to the mower besides maybe price.
I wish I would have purchased this mower last year, instead I decided to limp along on a poorly built gas mower that I paid way too much for.
The bottom line: I enjoy mowing with this mower. It is well built and well thought out. I’d recommend it to anybody with a moderately sized yard.
Buy Now (via Home Depot)
The review sample was purchased at full retail.
Davida1
I have an older version, while it cuts fine, the green side clips rattle loose every 5 minutes and it stops the machine. I usually wrap some tape around it to keep it in place. Just wondering if you or anyone else has that problem.
Lance
This happened to my 20” Ego too. Give them a call and they’ll send you upgraded clamps free of charge.
RM
I own one of these. Biggest drawback for me is the lack of tire floatation. Taller or wider wheels would work better in my poorly drained yard. But I can’t really fault the manufacturer for that.
Benjamen
Ever seen a hover mower? https://www.homedepot.com/p/California-Trimmer-19-in-Briggs-Stratton-Gas-Walk-Behind-Push-Tri-Blade-Hover-Lawn-Mower-RC190-BS550/304781979
This may not be the best one because it gets some poor ratings, but it’s the idea.
David Zeller
My wife and I got the larger (20″?) 40V Ryobi mower this year. We really like it. We don’t bag, so I don’t know how well that works. I was recently out of service for a month (Lyme disease), and the yard got overgrown. We mowed most with a tractor, but several hilly parts with the Ryobi. Grasses were 8-16 inches tall. It chewed them right up. We were very happy. The machine was quiet, and because it is so light, very easy to handle. Like yours, it folds up and stores nicely. We had the chainsaw, weed eater, and blower already. All have worked well, and we have a lot of batteries!
Don
I had an electric mower at one point. Bad experience. You had to keep the thing plugged in all the time when you werent using it and still the battery got to the point where it wouldnt take a charge anymore. I bought a new battery which was expensive and that didnt last more than a year either.
There was a little safety insert you had to put in the mower before you engaged the mower in order to start it. God help you if you tried to engage the mower first and forgot to put that little insert in. You had to push some little mechanism out of the way just right with a screwdriver in order to reisnert the plastic insert. It was a stupid unnecessary design.
It was a while back and Im sure technology has improved but I just dont feel the need for a higher tech $400 mower to do a job that my $150.00 gas powered refurbished MTD mower does just fine.
David Zeller
You don’t plug modern ones in. You put the batteries in a charger, and the batteries swap to different machines as well. I’ve never had a safety key that didn’t just pop in, so I can’t comment there.
Benjamen
The new Dewalt mower has a safety key…I have no clue why. Maybe it’s an anti-theft feature?
It’s not fair comparing a refurbished gas mower to a new battery powered mower. What would your MTD cost retail? I’ve seen clearance EGO’s and other brands at significant discounts out of season and in outlets stores.
KenZ
You probably had one of the lead acid battery powered mowers. That would explain the plugging in to charge and the poor experiences you mention.
Lance
I’ve got the earlier 20” Ego Mower and I’m thrilled with it. It takes me less time to cut my small yard than it did to deal with the extension cord with my old mower!
I ended up getting a bunch of their other tools and they all perform well. As far as I’m concerned they have the best battery and charger on the market.
William Nicholls
I have a 16″ Ryobi, which is a much better choice for our smaller yard and sloping front lawn. The EGO is 69.5 lbs. The Ryobi is 40 lbs. I’m pretty sure the same manufacturer in China engineers and builds EGO, Ryobi, and several other brands of electric mowers. The headlight is a silly feature, but other than cutting width and likely some torque, the Ryobi has similar features. My only complaints with the Ryobi are the fussy battery release button and the foam handle grip that I had to cover with bicycle handlebar tape.
Allen
The Ego headlight is an awesome feature that allows for mowing through dusk and into dark to finish the job. Ego and Ryobi due not come from the same engineers. Honda battery OPE is rebranded EGO. Ego engineers due work on other brands but Ryobi is not one of them.
logan
EGO is owned by Chervon, the new owner of SKIL/SKILSAW, of China.
http://www.chervon.com.cn/
And from what I see, Honda’s name is being put on EGO tools in countries where the EGO brand is not distributed. Honda has nothing to do with EGO other than letting them use their name.
Schill
We’ve been very happy with our EGO mower. This is our second summer with it. We bought the mower just after buying the house, so I’ve never needed a can of gas in the garage (not that big a deal, but definitely a plus).
I do have a spare 2.5A battery (actually 2 now) that I got with the EGO string trimmer. I occasionally have to swap that in after the 5A battery runs low, but normally I get through our yard with the light just turning red near the end. It seems to depend on the air temperature in addition to grass length.
The headlights may seem like a “silly feature,” as mentioned in one reply above, but they have actually turned out to be useful. I have only needed them a couple times, but they make it much easier to follow previous lines if I don’t quite finish before dark.
The mower is much quieter than gas mowers. I’ve had times when a gas mower several houses away was still louder than the EGO right in front of me.
I’m definitely glad we bought this mower. I’m pretty happy with the string trimmer too.
Justin
I have the Ryobi 40v brushless 20v (I think its the second version? Not the newest version that just came out). For my tiny yard, its great. If the grass gets out of hand, I just run over it twice. I only bag and it does a great job of cleaning up.
I also have the blower, string trimmer, and hedge trimmer. The blower is only OK, it gets the job done but I’ve had better blowers. I hear EGO has some great blowers. The string trimmer and hedge trimmer are amazing. Easily as good as gas with no motor to burn yourself with or having to mix gas.
My only gripe with Ryobi is how long the 40v batteries take to charge (3+ hours). Luckily, they throw in batteries with every tool so you always have another one charged.
Framer joe
Ego ….OPE is the best ,hands down….much better then Milwaukee, DeWalt, Makita.. Ryobi….more power,more runtime… horrible battery guage, gotta be changed to 3-4 bars….
Erik
Too bad SBD doesn’t partner with Chervon to rebrand EGO under the Craftsman name for outdoor power equipment. I’ve gotten rid of most my gas stuff and replaced with EGO tools.
John S
Funny enough I had read somewhere that the Ego guys first pitched it to Craftsman and they turned them down. Big mistake.
RC Ward
Not a mistake at all , Craftsman is a dead company right along with Sears.
Erik
I’m not sure why they would have turned them down already having a relationship with Chervon. They’ve already had like 3 or 4 different battery powered lawn equipment platforms in a short span of time.
I had the 24v max line trimmer. It was pretty much garbage. The plastic part on the bottom of the shaft stripped out on 2 of them.
The 24v max line is made by some budget company called lawnmaster.
Anyways if what you said is true they missed out big time, EGO is at the top of battery powered lawn equipment game and has been for a while. I think their exclusive deal with HD is hindering them. They don’t have much floor space for products and the warranty repair process through them is terrible.
RC Ward
Why would they want to do that?
MT_Noob
I bought the string trimmer push mower combo last year. I was initially very excited and impressed. The change in noise level alone is astonishing. that quickly changed I noticed one of the wheels was cracked. I contacted Home Depot and even went to the local store, and no one had a clue on how to get me a replacement. Very disappointing, I don’t want to have to go to the manufacturer for something new out of the box within the first 30 days. It defective but usable. I suspect that as part of weight savings, they have to trade off some of the robustness over weight.However after the end of the first season I was far less impressed. My lawn is pretty small, and the battery was not lasting long enough to do the job. I still use the trimmer, but the mower sits in the shed and the rusty old gas powered mower is back to being used.
If I get another battery powered mower it will be a brand that I also already have lithium batteries for, it makes much more sense to use an existing battery platform if you can in my opinion.
Allen
HD has a 90 day return policy, so you could have returned the mower for a new one. Ego has a 5year warranty on tools and 3 years and batteries/chargers, so you could get repair/replacement thru them.
RC Ward
I have all the EGO stuff except the mower. They all work great but I’m not ready to go battery for the mower and I don’t think it mulches and that is the only way to go with mowing.
Benjamen
Yes, it does mulch. I agree that is the only way to go with mowing.
The mulching performance was acceptable. I didn’t notice any “windrows.” Then again I’m not mowing super long or thick grass.
Michaelhammer
You forgot a con; 20 inch cut path. For me that would turn a one hour job into a two hour job. How big of a blade was your gas mower? How long did it take you to mow your lawn with your gas mower? 20 inches is really, really small . When you include overlap you’re only mowing about 16 or 18 inches at a time . I love the idea of an electric mower but, I will wait until they make a real one for real size lawns.
Seth
Larger non-exotic gas mowers are 22″ wide. 2″ less cut width isn’t going to double your mow time.
Red92s
I was anxiously awaiting the release of the DeWalt mower, hoping it would give me an excuse to justify moving to an 20v tool platform. The early reviews pretty much all faulted the mower for miserable runtimes. It seems like a great mower otherwise, but it’s hard to justify using it as a way to enter the DeWalt platform with the garbage run time.
Ended up with the self propelled ego and love it, for most of the reasons you’ve listed.
Bill
Red, I was also anxiously waiting for the Dewalt mower, as I am deep into their platforms. But just like you, I couldn’t find anyone with a good review of either the 20v or the 40v and I doubt that we will see their mower in a 60v platform at this point.
I did get the Ego string trimmer with the carbon fiber shaft and the powerload head, and I really love it. My only decision now is between the Ego mower with the two 5.0 AH batteries or the mower that comes with the single 7.5 AH battery.
Red92s
As a reference point, we live on an intown lot, which is about .3 acres with a modest house and no garage. With the 7.5 ah battery, I can cut both lawns…twice, with a week in between mowings. and that’s without even getting to the point where the lights turn green.
Benjamen
I finally got my Dewalt 2x20V sample a few weeks ago. Yeah the run time of the Dewalt on the included batteries stinks. I can mow less than half my yard on a charge.
Besides a few really stupid engineering mistakes it is a good mower, I feel better than the Ego I have in some ways. They really need to sell a bare tool, or sell it with some 9.0Ah or 12.0Ah batteries and a dual charger.
As it is with the included batteries it is unusable for anything but a postage stamp sized yard. The worst thing is their own marketing says: “It is perfect for properties up to 1/4 acre.” If they would market it correctly it wouldn’t be so bad.
Bill
Benjamine, could you or Stuart get some no load rpm, torque and power numbers on these mowers to help with a comparison?
Also, run time aside, how would you compare the cutting power between the EGO and the Dewalt 2x20v? On the same grass, did one mower noticeably bog down more or stall quicker if you push at a faster pace?
I understand this is more of a subjective question but the answer can be helpful.
Bill
Oops, my apologies for misspelling your name, Benjamen.
Nick Y
A no load rpm number for the Ego (and probably most electric mowers) wouldn’t mean much because the mower adjusts power output based on the cutting load. It takes a second to react so when you suddenly begin a heavy cut it’ll bog down and then spin back up to deal with the load. And vice versa when you exit the lawn onto pavement it’ll “over-rev” then calm down. It didn’t take me long to get used to it but it may irk some people.
Red92s
Unless you are pretty heavily into the DeWalt platform and can buy a bare tool, it’s hard to see how they can be competitive on both cost and runtime.
The self propelled ego costs $499 with batteries that will run an hour. The non-propelled DeWalt costs $399 with batteries that last 20 minutes. You’d need to buy $200+ in batteries to make the DeWalt competitive . At that point you are giving up self propel and $100 to the ego.
The DeWalt only seems to make sense as a $250 bare tool to someone with a bench full of flexvolt batteries, or as a bundle with flexvolt batteries that comes in at around $500. For someone using it as a gateway to the brand, it makes no sense as offered.
Deanne
I purchased the ego 21 inch mower with 56v battery at the beginning of the mowing season this year. I have a shoulder injury and could not face another year of yanking the rope on my gas mower. It never started easily even when it was new. This is HANDS DOWN the best mower I ever owned. It starts with the push of a button and with the self-propelled feature I can almost mow one handed. It’s quiet, there is no pouring gas and getting it all over the mower and the battery charges in about an hour. I actually look forward to mowing now because it’s so easy and fast. I would recommend this mower to anyone who wants to ditch their dirty, noisy old gas mower. This is the future people, only thing that would make it better would be a solar charger on the mower and then it would run even longer!
Seth
I foolishly bought this year’s Kobalt 40v mower when the wife suggested that it was so simple “she could mow the lawn with it”. While that assumption is true (it’s simpler to start than the Ego, and leagues easier than any gas mower) it’s a fairly disappointing mower overall.
The deck design has no suction, so forget bagging leaves with it in the fall. It can’t even lift grass that is bent down by the front wheels, so to get the whole lawn the same height you have to mow a 4″ overlap.
It’s quiet and lightweight but is made of creaky plastic so the durability is really questionable.
Brushless allows for speed control which is nice in theory, but in practice it will ALWAYS slow down to the low power setting at the end of every row when you turn around and take 3-4 seconds of poor cutting to speed back up again.
I’m strongly considering switching back to gas next season, almost entirely due to the lack of suction for bagging. Too bad, it is quiet, lightweight, and easy to use.
Nathan
I’d like to see more comparison of the EGO cordless stuff against the ECHO cordless stuff they are similar in price. I would add when available the Dewalt as well.
I have the ECHO trimmer and would be happy to test the EGO trimmer against it if there was a desire for that.
At any rate – I do think the EGO stuff is decent quality and I’ve been curious as to how the mowers stacked up. When my Husquvarna walk behind dies it will get replaced with an electric – but I don’t mow that much with it now. I have a riding mower for the rest of my yard which is just over an acre.
Seth
Me as well. There is really no comparison between the smaller battery Dewalt and Ego/Echo. I would have loved Ego vs. Echo reviews when researching which lawn mower to buy this past spring.
My first cordless lawn tool was the Ego string trimmer. Absolutely love it, especially after using the Ryobi 40v trimmer (which is incredibly loud). Ego has incredible battery and charger tech. I believe they beat Festool to market with fan cooled charging.
Interestingly enough I chose to purchase the Echo lawn mower this year over the Ego. Yes, even though nice having batteries that work with all of your tools. I read more than one review saying they purchased the Ego and returned to buy the Echo based on actual mowing performance. That pushed me to the Echo. I do like it and it works very well. Very quiet, mulching works well, and it will now my entire yard on one battery. I will say it isn’t as refined as Ego’s products. I picked up the Echo on HD’s special buy of the day for $299 making it $200 less than the Ego.
Nathan
I went to ECHO on the trimmer because it’s the more commercial minded product and uses the same parts and attachments as their other bits.
So I have the edger attachment and I have the hedge clipper which is a touch ungainly but I need the length to get over the hedge row in the back – otherwise I’d have gotten the standalone model.
I know people get used to using trimmers as edgers but once you use a proper blade edger you won’t go back. I even used it at a neighbors house to cut the lawn for installing a wire pet fence system.
Kurt
I have two small lawns, one in the front yard, the other in the back. Maybe 800 SF total, so pretty small. I had been using a corded Black and Decker mower for years, but I decided to take a chance on a Greenworks 25302 cordless 40V.
This was one of the best purchases I have ever made. It’s so easy to use, it doesn’t seem like a chore at all. Just plug the battery in, walk it a bit and I’m done. The package I bought through Amazon came with both a 4 and 2 AH battery, and when I use just the 4 on the mower I have enough battery life to do both lawns, and jump off and use it for week wacking in the rest of the yard for another 10 or 15 minutes; I have never run it down completley. It has plenty of power to tackle the first tall, wet grass of the season.
Since I had the two batteries, I also ordered the 21352 string trimmer. It’s light. and easy on line; after a season and a half I am still using the spool that came with it, and I use it on both lawns each time I mow to put the tapered edge I prefer around them, and I also use it for some general weed wacking for the corners where the mower won’t go. I paid just over 50 dollars for this tool, and it is a winner too.
This year, Amazon had a sale for the cordless blower in this line, and I picked that up for a bit over 60 bucks. It is not as powerful as my Worx, especially when picking up leaves, but the portability is great and it will clean up dry debris without any trouble at all.
All in all, my property is a hair over 1/4 acre, and the cordless systems have worked out very well for me.
JC
I really wish EGO would have put the headlight activation switch up near the start button so it could be activated in stride instead of having to stop and reach the back of the battery compartment.
M. K.
I have the EGO mower and blower. I rate both of these products very high. We have 3 batteries, to avoid any downtime in doing chores. My blower is three years old, and it has worked flawlessly. We live in the desert, and I have to blow the rocks in our front yard, as well as the trees and turf areas in the backyard. I have recommended these to co-workers, and they have been pleased as well.
Now for the bad. If you have any issue that you have to call the customer service line, get ready for a long call. Most of the time they can be helpful, but I would rate their customer service as average or below average.
I would purchase their products again.
Steve
My customer service experience has been a total NIGHTMARE. **Please note that I actually like the product** On September 4, the lawnmower would not start. Obviously, I needed to cut my lawn. The 1st customer representative advised me to bring in to Home Depot with the battery and they will ship it to a service center to be fixed. Then, after hearing no news about my lawnmower, I called the customer service line back on 9/27. Apparently, Home Depot never shipped the lawnmower out! The customer service representative explained that it could still be 4-6 weeks……..even though it had already been 3.5 weeks. I explained to them that I STILL NEED TO CUT MY LAWN! They then sent me a “high grass” blade for the mower. After additional calls, they informed me that I would be getting a new mower. But, it would not come with a battery. Next, I call back to find out about the battery, and the customer service representative actually told me…..”you shouldn’t have sent that back, you should have gotten a brand new one as it’s less than a year from your purchase.” ARE YOU KIDDING ME? EGO customer service department set this all up. Next, I finally get a mower on 10/9, but can’t use because I don’t have a battery. Finally, I had to call on 10/15 to get the battery tracking number for the battery, which is scheduled to delivery on 10/15.
During this entire 6 week period, OBVIOUSLY I STILL NEED TO CUT MY LAWN!!! During this time, there were ZERO sh*ts given by EGO towards my lawn and the length of the grass. EGO never offered to pay for a rental, never offered a replacement for the time being, never offered to pay for a landscaper to CUT MY LAWN!
It is totally ridiculous that I bought a brand new lawnmower, and it broke, and you had NO ANSWER for my question “what about MY LAWN? The grass continues to grow…”
Bill
This morning I opened my email to find a message from EGO teasing about their new riding mower, “Coming Early 2021”. I’m excited to see a mass market, battery powered riding mower, even if I’m not in the market for one.
Stuart, do you have any inside info or pictures?
Stuart
Sorry, I haven’t heard or seen anything concrete about this yet.