Home Depot has quietly launched a new line of Ridgid NEXT woodworking power tools.
The new Ridgid NEXT lineup includes:
- Benchtop oscillating edge and spindle sander
- Benchtop planer
- Miter saws
- Portable table saws
- Contractor table saw with cast iron top
The new Ridgid NEXT tools are made by DELTA, and it’s on my to-do list to learn all about the new tools’ features and benefits after the new year.
For example, it looks like one of the new Ridgid miter saws is similar (or maybe even identical) in design to the Delta Cruzer sliding miter saw. When it launched, the Delta Cruzer was said to have “unsurpassed accuracy, smoothness, and durability.” Do they make similar claims for the Ridgid?
There are lots of questions to answer.
Readers emailed and messaged me abut the new lineup, and one question stood out as being the most common and concerning. Would Ridgid’s Lifetime Service Agreement (LSA) apply to the new tools?
According to Home Depot’s product listings, all of the new tools that I checked so far have a 5 year limited warranty.
When I initially asked my Ridgid power tool contact for more information about the lineup, this is what they said:
The new RIDGID benchtop and stationary tools are actually not manufactured by TTI, so they do not feature our LSA (Lifetime Service Agreement).
So, to answer everyone’s question, the warranty claims are accurate – these Ridgid NEXT tools are NOT covered by the Lifetime Service Agreement that applies to Ridgid’s cordless power tools, benchtop tools, and other such equipment.
I actually didn’t ask anything about the LSA in my initial inquiry, and so the answer suggests that Ridgid PR has been fielding a lot of others’ questions about this.
Ridgid’s Lifetime Service Agreement requires that tools be registered within 90 days of their purchase. The LSA then covers “normal wear items” and “all worn parts in properly maintained tools,” such as cordless batteries, motors, chucks, switches, brushes, gears.
The LSA gives users “a lifetime of free replacement batteries, free service, and free replacement parts subject to limitations.”
So, with Ridgid NEXT tools, you don’t get that, you get a 5-year limited warranty.
Is this a big deal? I posted about the LSA a couple of years ago – What Do You Think About Ridgid’s Lifetime Service Agreement? – and received a lot of feedback since then, both good and bad.
Ridgid’s LSA is a selling point for some tools, and it’s a big enough deal for readers to express concern about its absence here.
Personally, I wouldn’t have qualms about a 5-year warranty, as long as replacement parts are readily available and affordable.
What’s your opinion on this? Would this detract you from purchasing any of the new Ridgid NEXT tools?