I shopped at DRPD for the first time.
“Expert Advice” Case Study: A Phone Call with an SVS “Sound Expert”
In contrast to recent posts that discuss good and horribly poor pre-sale advice from “tool experts,” here is an example of exceptionally good customer service.
“Expert Advice” Case Study: A Chat with a Sears Tool Expert
Our chat with a Sears “tool expert” did not go as expected at all.
“Expert Advice” Case Study: A Chat with a Home Depot Husky Tool Specialist
How did our chat with a “Husky Tool Specialist” go? Better than expected – they were at least familiar with Husky’s product line.
Can You Trust Customer Service for Product Recommendations?
Can you trust the product advice and recommendations offered by brand and retailer customer service reps?
MSC Industrial Supply Customer Service Experience
Thanks MSC Industrial Supply, for proving that great customer service is still possible!
Home Depot, Lowe’s, Sears Customer Experience Report Card
We’ve been doing a lot of tool shopping lately, and decided it was a good time to write a quick secret-shopper-type of report to grade the major big box tool and home improvement retailers.