In contrast to recent posts that discuss good and horribly poor pre-sale advice from “tool experts,” here is an example of exceptionally good customer service.
Our chat with a Sears “tool expert” did not go as expected at all.
How did our chat with a “Husky Tool Specialist” go? Better than expected – they were at least familiar with Husky’s product line.
Can you trust the product advice and recommendations offered by brand and retailer customer service reps?
Thanks MSC Industrial Supply, for proving that great customer service is still possible!
We’ve been doing a lot of tool shopping lately, and decided it was a good time to write a quick secret-shopper-type of report to grade the major big box tool and home improvement retailers.