As mentioned in the title, I made the mistake of ordering a Beta Tools SuperTank rolling cabinet from Wayfair.
Wayfair invited me numerous times to join their affiliate program, but I haven’t done so.
I was shopping for Beta tool cabinets recently, and Wayfair had the C28 SuperTank for less money than anywhere else.
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I have immediate use for this. I can’t find any reviews. I still have some tool sample funds for 2025. So, I ordered one.
I’ve also wanted to get my hands on a Beta SuperTank since it looked like this.
And then it looked like this before they switched to a dark grey frame.
I placed my order a week ago. It didn’t ship yet, presumably because of the holiday.
Last night, when determining if this was the right choice, I saw that the Beta C28 SuperTank is made in China.
The smaller RSC24 rolling cabinet I tested, and the 2 more I also recently ordered, are made in Italy.
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At this pricing I can buy USA-made or even a made-in-Germany rolling workbench. Or test a couple of other storage products from other brands.
It didn’t ship out yet.
So I requested cancellation.
Wayfair sent an automated message saying they couldn’t cancel it.
I called them up.
Wayfair says that “the seller rejected the cancellation.” Huh? Wayfair makes no mention of this on the product page, that they’re not the seller.
So who is the seller? Where is it shipping from? They either don’t know or cannot tell me.
Can they tell me where it’s manufactured? Nope.
They said that I could return it after it arrives. Nope. I’m not accepting a large freight delivery, leaving it in the driveway, and then waiting for return pickup in winter.
They ultimately said they’ll jot down the order number, follow up when it ships, reroute it, and then give me a refund.
I haven’t been charged yet, it hasn’t shipped yet, and yet they cannot cancel. They can’t tell me who the seller is, or where it’s shipping from.
As if that wasn’t enough, Wayfair has been inundating me with annoying marketing emails.
It would have cost me more to order from other sellers, but it might have been far less of a headache.
I changed my mind after 6 days, that’s on me. But as the tool cabinet hasn’t been loaded onto a truck yet, and hasn’t even been charged yet, they should just be able to cancel it.
There’s more.
I emailed a Beta Tools USA contact, asking if they were the seller/shipper. The email bounced back. I emailed someone else at Beta Tools USA, and that email bounced too.
It looks like everyone I communicated with at Beta Tools USA has left the company. That’s not a good sign.
I checked my Zoro order – the smaller cabinets haven’t shipped out either, and are “delayed.” So I requested cancellation there too, but it might take a day or two to hear back. Zoro said they’re scheduled to ship out tomorrow, and if that still happens then to accept delivery and then do a return. If they arrive safe and sound I’ll keep them because they are good cabinets.
At this time I’ve got very little faith in Beta Tools USA, which might not even exist anymore outside of a shipping warehouse somewhere, and even less in Wayfair.
Looking online, all I see are negative reviews about Wayfair, and so maybe I shouldn’t have been surprised.
I thought Beta Tools was expanding their USA footprint, but it seems they’re retracting, which isn’t good if you need parts or support in the future.
Further down my shopping list was Gedore, Homak, and Sunex.
Cancelling the Beta SuperTank allows – or would allow – me to give Gedore a try, or a larger Homak.
There’s so much feedback about Harbor Freight Icon and US general, Husky at Home Depot, and Craftsman and Kobalt at Lowe’s. Plus, you can visit those stores and check things out for yourself.
So I thought it’d be a good idea to further explore Beta and then maybe other brands. Unfortunately, this experience is proving that there are reasons to stick with popular retail stores and their house brands.
I’m still going to test out more brands of tool storage, but maybe I’ll slow down with my purchasing decisions.
Frankly, I can’t understand why an order that hasn’t been charged or loaded onto a truck yet cannot be cancelled. Really, how many people are ordering Beta tool cabinets these days?
But what I find unreasonable is how Wayfair can’t tell me 1) where the product is made (Zoro says China), and 2) where the product is shipping from.
I hate buying storage products online. Even without this hassle – which I know is my own doing – it’s so stressful. When will it be delivered? Will there be a lift gate? Is there a high likelihood for shipping damage? How easy will shipping damage or other issues be resolved?
Beta Tools USA has advertised that the SuperTank workbench has “Italian design, European quality.” How was I supposed to know it’s manufactured in China?
I thought I cancelled in time, but apparently not.
“The seller rejected the cancellation.” Wayfair said they can reroute it since I don’t want to deal with more phone calls, scheduled delivery, and then scheduled pickup.
But apparently the seller is still going to place it on a truck, it’s going to go on a ride, and then end up back at the seller. I’ll get charged and then get a full refund – according to Wayfair.
And all that is apparently better than just not putting it on a truck?
Buyer’s remorse is my mistake, but it’s the overall situation that really frustrates me.
I guess we’ll see how things work out. Maybe this will end up being a positive experience with Wayfair.
Bombast
Three countries/regions named in their branding and advertising, and none linked to manufacturing. That’s a red flag I think.
Peter
This unless it actually says made in “” its all marketing fluff.
John DeGray
Ordering anything on line is always a risk, especially if it’s made in China. Harder freight has an excellent selection of roll away tool cabinets at a good price. But again I’m not sure where they’re made. In either case, Mayfair stinks.
Al-another-Al
Sadly, any time I see a geographic location mentioned that is not “made in”, it’s a giant red flag for being made in a cheap part of the world, nowhere near you. Even Apple did this, as if ‘designed in California’ means anything for the average person needing a job.
Rob G Mann
I guess it depends on what you mean by “average American.” I work for a large American mutilnational that manufactures around the world (including 50%ish in the USA). We employ many Americans to invent, design, and support products that we make in other countries.
Frank D.
Wayfair is not our first stop for online ordering; but they have been good to us, with a couple products that had issues and also with freight shipping damage. But then the products were either from their warehouse or direct from a manufacturer warehouse in the US. Issues were resolved favorably.
But I don’t like hearing that an unshipped order cannot be cancelled and that seemingly nobody has contact with the reseller or manufacturer.
Avi
For everytime we catch it there will always be one time we get bit. but in hindsight it should be obvious that anytime it says
Designed in location A
Or location B quality
It is anything but location A or B and it’s just legalese marketing hyperbole
And everything about it is the worst case scenario
I first remember seeing designed in USA on a motorcycle jacket in 2008
avi
*edit
And that doesn’t make it right or just. It just is the way of the world
Terry S
I have had mixed experience with Wayfair in the past, but I am talking about furniture and a big double vanity for a bathroom. I have seen the toolboxes advertised but was always skeptical of buying a toolbox from a company that specializes in other domestic hard goods.
But back to toolboxes. May I suggest the Tekton line of tool cabinets? The design is more conventional than the Beta, but they are made in Canada by Rousseau and the drawer carriers (they are not technically “slides”) are pretty clever.
I bought one a few years ago when I got a bonus from work (the good ole days, alas) and they Tekton was giving 20% back in cash to spend on their tools. I have the seven-drawer, 60-inch cabinet. The price has increased 25% (fun times with tariffs) but it is also three inches deeper than when I bought it.
I can’t afford or justify a Snap-On box, and the Waterloo/Craftsman boxes are just not that beefy. So, a Canadian-made box scratches that itch for me. The goal was to make this the last tool cabinet I ever purchase, and I think this one will do just that. I am very satisfied after spending a ridiculous amount of time researching and comparing boxes, including seemingly every name under the sun and used boxes from the tool truck guys.
Stuart
I still haven’t parted with my Tekton test sample – https://toolguyd.com/tekton-rolling-tool-cabinets-raise-the-bar/ .
I considered another Tekton, or a Rousseau Metal box from MSC Direct or elsewhere.
The Tekton has wheels but is not very mobile – it’s a massive heavy box. It’s also taller and not suitable for certain types of work.
The SuperTank has different mixed storage type options, and that always appealed to me.
“Will I work behind it?” If not, there are plenty of mobile cabinets with drawers on one face and solid back. Some have pegboard or similar on the sides.
As for the depth, Tekton has 27″ and 30″ depth cabinets.
In the past year and a half, the 60″ x 30″ split bank went from $4750 to $4950, which isn’t dramatic.
Tekton drawers can be divided, but I also like having smaller drawers for certain categories. They’re not soft-close and the depth doesn’t work well for certain things. That’s fine for most tools and supplies, but if I want a drawer for precision measuring tools, there might be no option but to have it shared with socket and wrench sets that can add a lot of mass to the opening and closing.
Ordering Rousseau cabinets – they make the Tekton boxes – is an option, but then I need to figure out leveling feet options or building a platform, custom ordering, and long waits.
I also know I can recommend Tekton without much reservation, and felt compelled to try something new.
I’ve been pining for a Beta Super Tank for more than 16 years, https://toolguyd.com/beta-tools-now-available-via-small-parts-amazon/ and that clouded my judgement a bit.
That said, I might order more Tekton cabinets in place of wall cabinets, as they can be moved if (seldomly) needed.
Terry S
Great points. My box lives next to a wall and only moves every couple of years when I get a new standing tool and need to rethink the single garage bay workshop, lest it get too crowded.
I bought the seven-drawer box because I so often found myself jammed up with a typical box’s one long, deep drawer and lots of smaller drawers. Wrenches, for instance, don’t require a deep drawer, but I like having, for instance, all of the different SAE or metric ones in the same drawer. Torque wrenches, breaker bars, long straight edges and the like require the long drawers. Trays and tool-specific organizers really help out in terms of organization.
I actually have one drawer dedicated to precision/measuring tools, which I’d also rather not get bounced around by the heavy weight of other tools or the non-soft close you mention. Compromise, I suppose.
I paid $2950 for the 60 x 24; the 60 x 27 is now $3975 five years later. It was a few hundred bucks cheaper last time I checked. Again, I am pleased with the 24-inch depth. I really wanted nothing more than 25 niches sticking into the space I use it in. So, no envy of the newer boxes from me.
There are multiple U.S.-based companies that sell storage solution using Rousseau cabinets, too. As I understand it, they have a lot of auto dealership customers, too.
zchris87v
I knew portability wasn’t a factor as my garage is a “two and a half car garage” – the wall against the house is just the size for a workbench with 4 feet of working room between it and my old jeep (itself a great garage vehicle since it’s compact and I can push it forward or back almost with one hand).
I worked for a big manufacturer and we had discount pricing on Garant items, so I ordered two 9-drawer 40″ high cabinets with 70kg drawer capacity and a 6′ x 2″ bamboo worktop to go between them. The cabinets alone retail close to $3k a piece, but these were two they were clearing out of end-of-year inventory because the customer ordered the wrong color. All of that, delivered, ran me $2200. 8’m completely fine with the lack of mobility with that price, as I don’t really have a reason to roll a toolbox around.
Av
Stuart – I think it’s worth emphasizing here that Wayfair has it for MUCH cheaper — $1000 less than other retailers like Amazon. Because my first impression on the title was “why the heck would he order tools from Wayfair?” (immediately followed by “should I be ordering tools on Wayfair?”)
When you look at Wayfair’s title for the sister RSC24 cabinet, it says “Beta RSC24 Heavy Duty Rolling Tool Cabinet, 7 Drawers, Ball Bearing Slides, Rubber Mat Liners, 5″ Casters, Anti-Fall Edge Worktop, 1760 lbs Load Capacity, Made in , 29.13″ L x 17.52″ W x 38.15″ H” and it never completes the country of origin.
Finally, this tracks with the issues I have had with other retailers like eBay. Even when I select “North America only” for sellers on ebay, retailers from China still show up in my searches. And because of eBay’s draconian return policy to China, it becomes *critical* to identify the point of origin before I buy.
My point to all of this is that I am encountering that Amazon is quickly becoming the only major online-only retailer that has a return policy worth a damn, and it’s been driving a lot of my recent non-tool or fringe-tool purchases to either Amazon or brick and mortar stores.
Stuart
Zoro with 20% coupon ($500 max savings) almost came close, but the difference was still enough for me to take the risk with Wayfair.
The RSC24 is made in Italy – I was able to confirm this last year, and Zoro also advertises it as such.
For the tool cart sold at Tractor supply, “designed and manufactured in Italy.”
Amazon can also be difficult with returns. There were 2 instances last year where I had to do credit card disputes because they processed the return and wanted me to wait 30 days for a refund.
Another Bob
I hope this isn’t a trend!!! This first happened to me last November. From what I can tell, it looked to be a direct from China seller.
Luckily, In the follow up response to the seller, I said please send a shipping label and refund direct to my credit card. I think it took two days to get a shipping label emailed, which seems reasonable.
Like you, my next step was to contact the credit card company
S
Need to watch this as well. Some amazon items are fulfilled by the seller, and they aren’t part of the free return strategy.
I just had a $150 product that I bought on amazon, then after receiving it, realized the mounting plate used non-standard hole dimensions, so i requested a refund, as normal. They responded with ” we’ll refund the item once we receive it, you pay shipping”.
Most shipping estimates were $60-70, greatly eating into my desire to use the product for anything other than a boat anchor.
Jim Felt
I’ve seen that too occasionally. Fortunately I noticed the less then emphasized fact of non Amazon direct returns right on the original item page and did not bite.
Julian Tracy
I had a Homak branded toolcart a few years ago and was very impressed. In fact, I took one of the drawers to a harbor freight to try and match up the orange color (not a match) and it was striking how much heavier gauge the Homak drawer was than a similar sized US General drawer. No doubt that Homak tool cart was made in China, but I didn’t care as I bought it used and I would also be ok with a US general box… having said that, my current box is 90’s vintage Snap On 51” double bank
David Z
Did I miss it, or did you only try communicating with Beta US via your contacts, versus more general methods? Saying they may not exist seems kind of a harsh leap unless you had a lot of contacts and you didn’t try other means.
David Z
Well, it seems betatoolsusa.com just redirects to their main site. That isn’t true for all the other countries.
Stuart
There are no other methods. I brought this up to them when we spoke a while ago.
The last time I contacted Beta Tools USA via public means, no one ever got back to me. So I contacted Beta Tools with a customer question, they rerouted me to Beta Tools USA, and I eventually heard back from the people I had been trying to contact directly.
There’s no Beta Tools USA website, it reroutes to the international Beta website.
And when I tried calling, nobody picked up. Maybe they have off, but then who rejected the cancellation request? It could have been some other seller, Wayfair can’t tell me who that could be.
Beta Tools USA has no website, every email now bounces.
So if you want to get in touch with them, there’s a phone number that kept ringing (I only tried today), or maybe social media messages.
A lot of brands are like this.
But with a brand like Homak, there’s a website where I find what’s available in the USA, and an easy way to get answers to questions (they responded fairly quickly and in depth).
I thought I’d give some attention to brands that no one else focuses on, and as a customer the process deeply frustrates me. I absolutely hate purchasing friction.
I could email Beta International, and they’ll forward my email to someone at Beta Tools USA. It was annoying when I had to do this 2 years ago.
Only now did I check and see that the 3 people I had previously been in contact with at Beta Tools USA ~2 years ago all have new jobs.
There’s no general email address, no USA website, and the only place to get a customer support number is from an image in one of their social media posts.
My frustration is that I thought things had changed for them.
J. Newell
That is all very frustrating, to say the least…
About the price difference noted above, I wonder if Wayfair is selling a bogus imitation?
I have a lot of better- and high-quality storage…a few years ago I purchased some Husky red storage. All three pieces are very badly overloaded. They’re holding up just great. Sometimes you get lucky? 🙂
If that thing actually shows up in your driveway, is it possible to tell the driver that you’re refusing to accept the delivery?
Stuart
Husky can be good for the money, but for that brand I won’t take the risk on anything I can’t check out in store. Their heavy duty garage storage products were great, but then they changed suppliers and the quality dropped and became extremely sloppy.
When I buy storage, it’s for 10+ years, and I’m okay spending a little more for better quality.
With Wayfair, I didn’t want to have to do that. Refusing can be messy, accepting and returning tends to be recommended. But this would be a very large pallet that I couldn’t move myself. In winter when we can get snow at any time.
With the smaller boxes from Zoro, if they show up and aren’t damaged, I’ll keep them.
Right now – as a customer – I feel very disenchanted with Beta USA and I regret thinking this would be as easy as ordering from Home Depot.
J. Newell
Totally agree on being able to put eyes and hands on Husky, or really almost anything large, heavy and susceptible to handling damage! HNY & best wishes for ’26.
Yadda
Too bad, those Beta boxes look neat.
vin
I hope you’ve already tried to cancel it with your credit card, and if they haven’t charged you for it yet then you cancel the card entirely with a specific note to reject all new charges
Stuart
They haven’t charged me yet, and so there’s nothing I can dispute yet. It’s a relatively new card and changing the number won’t automatically block new charges.
Robert
Are you sure it was actually bought from Wayfair? I got scammed into buying a nice toolbox via a Wayfair Facebook ad. The deal was actually so good, I bought 4. Questioning the “too good to be trueness” of it after the fact, I found the ad took me to Wayfair-usa.cc, which is not the real Wayfair, whose address is Wayfair.com. This was impossible to explain to anybody. I couldn’t contact the fake Wayfair, the real Wayfair of course couldn’t help as they had no record of the sale, and the credit card company wouldn’t/couldn’t dispute something that I hadn’t been charged for yet, or given the opportunity to actually have it ship. Eventually the credit card company did cancel the charges. Be careful out there.
Stuart
Yes, I’m sure. It wasn’t an impulse buy – I saw it in a Google Ad but then shopped direct via multiple devices.
Ted J
Maybe someone here will send you a ‘50% off anything in the store’ from Harbor Freight
Stuart
I have HF cabinets and was looking for a different form factor for a daily-use mobile workbench.
Chris
Is 50% off anything Harbor Frieght for real?
Stuart
Never heard of it.
Richard
Wayfair was a little surprise for us as well. We had ordered an informal dining table for our family room and that was fine. Then we ordered glass table and wicker chairs for our deck. When I assembled the chairs, they were not level. We are close to Wayfair’s first retail store in the Chicago area so I called for a return authorization thinking I could return it to the retail store. Didn’t work that way. We had to work through Wayfair who worked through the manufacturer. They sent us parts for the 2 chairs. It turned out they weren’t much better, although there was enough flexibility so that when you sit the chairs don’t rock. In one way Wayfair was very helpful, making sure we received the parts as soon as possible and making sure we were satisfied. I can’t fault that. But they were unable to replace the chairs or the whole set. And we couldn’t deal with the retail store, which is a cool place, and less than 15 minutes from our house. The bottom line is that we will think very carefully the next time we order.
Another Bob
We ordered a bedroom set for someone from Wayfair. Ended up not needing it. I was happy to find out one of the return options had a brick and mortar location I could return these boxes rather than waiting for a freight pick up.
They were flat packed, but unless you had a large van SUV or pick up truck, it would’ve been difficult to bring them back so probably not an option for everybody. They had a loading dock and a nice young man helped unload the truck.
Most of the stuff in the retail store must’ve been returns that they’re trying to sell for a discount. I gotta say I really was not impressed with any of the furniture. To be fair, most furniture these days is fast fashion. But at least the buying/return experience was painless.
I think I will keep my eye open at Wayfair for storage cabinets, knowing that I have a local return option. But there is the risk it was a third-party and I still have to get freight returned. I guess it has to be a really big discount. Or get confirmation, I can return it to that store.
Stuart, I hope it works out for you in the end!
Chris
I didn’t see any results for Stor-Loc when I searched ToolGuyd’s site.
https://www.storloc.com/home.html
I’d never heard of them until I saw that a YouTuber I follow had one. Just throwing the name out there if you’d like to see what they have to offer. All USA made, apparently, and I think the prices probably reflect that. They’re highly customizable, although I don’t know if they have a 4-sided cabinet like the Beta.
Stuart
Never heard of them. There are lots of specialty fabricators I’ve never heard of and wouldn’t consider.
Chris
Wouldn’t consider for what reason?
Stuart
Cost, custom ordering process.
I’d talk to a company like this if outfitting a facility or for >$10K storage configurations, but not for just a single box.
Callelle
I’ve always chocked Beta in with other companies like Sonic and Teng, basically joke companies with loud advertising. Their products are terrible, even if Taiwan made, they’re ancient, outdated designs, or completely generic. Beta I guess had/has some interesting boxes, like the one you’re talking about, but not interesting enough to ever make me consider ordering something of theirs.
Curiousg
Have you ever been around sonic cabinets? Doesn’t sound like it.
ElectroAtletico
Just accept it – lesson learned. Now, remember that old thing about “revenge” and cold dish. Write a review which crucifies the product and the Wayfair in revenge…..or at least until they return each and every single $.
Stuart
After getting an automatic “we cannot cancel your order” email, and being told by Wayfair customer service that “the seller rejected the cancellation,” and then several hours after I posted this, Wayfair emailed me that the cancellation was successful.
I’m thinking that maybe the Wayfair customer service agent tried again at the end of the day.
I don’t do revenge. Honest opinions and feedback are fine. Revenge is unproductive, doesn’t help anyone, and doesn’t feel good.
Tom
Shipping big products is a pain and Wayfair seems to do ok in my experience. While there are some weird policies as they aggregate so many products, some of which they touch and many they just seem to broker for drop shipments, generally I’ve found they try to find sensible solutions when problems come up as they inevitably do (replacement parts, giving a discount, etc. to avoid returning a huge object).
Tim
Thanks for this because I almost did the same thing.
$1500 Westward table it is.
https://www.grainger.com/product/48ZF02
Stuart
Yep! That one is even less at Zoro (and probably eligible for coupons).
It’s not quite the same, but the price difference seemed less justifiable to me than if the SuperTank was made in Italy like the smaller single bay boxes.
WastedP
As for country of origin, if they don’t tell you where it’s made, you can probably guess.
I ordered a pallet’s worth of flooring from Wayfair a year and a half ago. They sent a sample for free, and assigned a single point of contact for customer service, a guy who called and followed up with me after the delivery. Instead of shipping a pallet via a freight line, they sent all of the boxes of flooring as individual FedEx packages. Like a dozen and a half tracking numbers. The shipping labels suggested that everything seemed to ship from a third party warehouse, which I looked up on Google Maps and turned out to be a flooring distributor in Florida.
Summary: Wayfair’s price and customer service were great, but their transparency and shipping were weird and inconvenient, if not bad.
Matt
Check out Masterforce toolboxes, they’re sold at Menards. They are priced essentially the same as the harbor freight boxes but are much better quality, have a much better latch mechanism, and are deeper.
Jake
I can’t speak to tools or boxes from Wayfair, but I have been happy with the couch in currently sitting on I purchased from there.
David
I believe the all orange frame SuperTank is an older model that was first available in the mid 2000s and isn’t available anymore from a quick search. It’s a shame because that one was made in Italy, looks to be all metal and the best looking one in my opinion. The newer ones look cheap.
betatoolsusa.com now directs to the international Beta Tools website.