Back in December, I wrote about a great-looking Milwaukee rebate offer. Buy $50+, $100+, or $200+ in Milwaukee Sawzall reciprocating saw blades or Hole Dozer bi-metal hole saws, get some free tools.
Naturally I took advantage of the offer.
Milwaukee usually isn’t my first choice in reciprocating saw blades. For hole saws, I own a Milwaukee set that I ordered from Amazon a while back, but I usually reach for my Ridgid set.
The free tool offers looked attractive – spend $50 and get a tape measure, a wire stripper multi-tool, a pouch, and an Inkzall pen. Spend $100+ and get a free corded Sawzall reciprocating saw. Spend $200+, get an M12 Fuel brushless Hackzall reciprocating saw kit.
I could use a bunch of new Sawzall blades to compare different reciprocating saws against each other, and was particularly interested in the new carbide blades.
As for hole saws, I picked up a few promo sets from HD, for tool-testing purposes, and a large set from Acme Tool for project use. It was at a good promo price and had larger sizes that I tend to need. The case arrived with internal damage, but the hole saws seem fine.
So… where’s my stuff?
I’ve asked this, and readers have been asking me.
I emailed Milwaukee after waiting the 6 weeks they said it would take. In fact, after you sign up, it says that fulfillment will take 6 weeks. After that, contact them.
So… where’s my stuff?
After a few weeks I emailed again. I was told my items would be on their way and the order was being processed.
On Feb 11th, they said:
Please accept our apology for the delay on this matter. The mentioned rebate was processed. Our D.C. picking and preparing your order for shipment. Tracking information will be available shortly.
I emailed again 5 days ago, since I hadn’t received anything yet. No response, but I did receive the hand tool package yesterday!
Since I was curious about my own rebates, and emails from readers had been increasing, I asked our Milwaukee contact to cross lines and see what’s what. (Thank you!)
Thank you for reaching out about this. After looking into it with the appropriate people I learned that there was an overwhelming response to the rebate and it has been taking longer than expected to process everything.
With that said, Milwaukee sincerely apologizes for this unacceptable delay. We now have a dedicated team committed to processing the remainder of the rebates in the next week.
So, please be patient. I know how frustrating rebates can be – not knowing whether there’s a problem with the redemption, or knowing when the items will arrive.
This will be my first rebate experiences with Milwaukee Tool, but I have faith that they’ll do everyone right.
If you took advantage of the offer, have you received your items yet? If not, sit tight, they’re working on it. If, like me, you have ants in your pants, try emailing them at MET.Orders AT milwaukeetool.com. You did print or write down your confirmation codes after submitting the rebate(s), right?
Hopefully the overwhelming response doesn’t discourage Milwaukee from running similar rebates in the future. I think it’s a great incentive to try out new consumables. We all have our favorites and preferences, but sometimes monetary incentives are too good to pass up.
Update: My Hackzall and Sawzall arrived today (3/1/17)!!