Earlier this afternoon I spent quite a bit of time chatting with the Online Manager for Tekton tools. We talked about Tekton as a brand, and some of the new tools they have been coming out with.
How I Used to See Tekton
To me, Tekton was that inexpensive tool brand that I saw on Amazon every so often. I considered them as I did companies like Neiko and Titan. It was one of several companies that you looked at what you need something cheap.
How I Now See Tekton
I purchased about $150 in Tekton tools last May, when there was a $5 off $30 promo at Amazon. Most of those tools are still in their as-shipped packaging, but I have been gradually testing and using some of them. Tekton also sent over a couple of samples a few months apart, and I have started testing and using those as well.
Generally, Tekton tools seem to be okay. Some of their products stand out as being especially spectacular, such as their USA-made air hoses.
My current impression is that Tekton is a decent value brand.
How Tekton Sees Themselves
Tekton prides itself as offering tools for demanding users on budgets.
Tekton started off by selling some of the better tools that their parent company, Michigan Industrial Tools, had been importing for resale.
The brand has been going through a sort of transformation process these past few years, and has really been trying to improve many of their tools. Tekton actually started to move away from cheap tools at cheap prices a few years ago.
It can be tough to take brand representatives’ words at face value, but I believe the Online Manager’s words to be genuine. They mirror what a Product Research and Design Engineer said a few years ago when Tekton was starting to shift their strategy.
What they have found is that small changes in tools and products could lead to vastly improved user experiences, with only minor bump-up in cost.
Tekton says they are now producing better quality tools, and I believe them.
Tekton Customer Service
It was said that Tekton’s focus on customer service makes it ridiculously easy for users to seek replacements for broken or defective tools. If you come across a flawed product, or break something you don’t think should have broken, Tekton can sometimes have a replacement shipped to you the day you contact their customer service team.
While nobody wants to have a reason to contact a brand’s customer service department, Tekton is insistent they will leave users with a very positive and quick experience.
I loathe having to deal with customer service when a tools fails or I come across a manufacturing flaw. I was reassured that, with Tekton, users won’t have to worry about return shipping, return authorization numbers, or long delays waiting for replacement tools.
Their new torque wrenches are easier to read, as well as easier to use.
Their chrome-vanadium impact sockets are tough, slow-wearing, and have deep laser etchings that won’t rub off with use. The sockets are said to be the best sockets for the money, and are a great value.
We also talked about new hex keys, adjustable wrenches, and lead-free dead-blow hammers.
I have been assured that even more redesigned tools are slated for release this year.
Where Can You Buy Tekton Tools?
Amazon, Meijer, independent hardware stores and chains, and other online distributors.
It looks like Amazon has the widest selection of Tekton tools, and also has a special Tekton Tools page.
I have heard enough from two Tekton representatives now that I trust they are sincere about how the brand is moving towards offering good tools at fair prices.
My hands-on experience with Tekton tools is still limited, at least compared to my experience with more familiar tool brands such as Craftsman and Stanley, but I do like what I’ve seen thus far.
There are certain Tekton tools I would probably never go near, such as their drill bits, but given the tools I purchased and those Tekton sent over, I have a nice variety of tools to test. If there’s something specific you would like to see tested, please let me know and I’ll try my best to make it happen.
If anyone has feedback about Tekton tools that they would like to share, your opinions would be greatly appreciated!